Are you a people person with a passion for pets? Bay Paws Pet Resort - Trinity, located in New Port Richey, FL, is looking for an experienced and motivated Front Desk Lead to join our team. If you have a knack for organization, love providing excellent customer service, and are ready to take on a leadership role, we’d love to hear from you!
At Bay Paws Pet Resort - Trinity, we pride ourselves on providing a safe, fun, and welcoming environment for pets and their owners. Our team is dedicated to delivering top-notch care and service, ensuring every furry guest feels right at home. Join us and be part of a team that values compassion, professionalism, and a love for animals.
As the Front Desk Lead, you’ll be the friendly face and organized mind behind our front desk operations. This role is perfect for someone with at least 1 year of experience in a similar position who’s ready to take charge and help ensure our front desk runs smoothly and efficiently.
- Greet clients and their pets with warmth and professionalism, creating a welcoming environment.
- Oversee daily front desk operations, ensuring everything runs seamlessly.
- Schedule appointments, answer phone calls, and respond to inquiries about our services.
- Handle client check-ins and check-outs with accuracy and efficiency.
- Maintain accurate records of client and pet information.
- Provide leadership and support to front desk team members, fostering a positive work environment.
- Assist with resolving client concerns or escalations in a professional manner.
- Experience: Minimum of 1 year in a front desk or customer service role, preferably in a pet-related or hospitality setting. Restaurant experience will be considered.
- Leadership Skills: Ability to guide and support a team while maintaining a positive and productive work environment.
- Customer Service: Strong interpersonal skills and a passion for delivering exceptional service.
- Organizational Skills: Detail-oriented with the ability to multitask and prioritize responsibilities.
- Communication: Excellent verbal and written communication skills.
- Pet-Friendly: A genuine love for animals and a commitment to their well-being.
We believe in taking care of the people who take care of our pet guests. Here is a look at what we offer:
-
Paid Time Off (PTO) and holiday pay/incentives
- Free pet boarding and daycare so your own dog can enjoy a vacation while you work
- Employee Assistance Program (EAP) for mental wellness support
- Generous employee discounts on retail and services
- Flexible scheduling and on-the-job training
- Real opportunities for advancement within the company
- Employee of the Month program featuring cash prizes
- Free snacks in the breakroom to keep your human battery charged
- Referral program cash bonuses for bringing talent to our team
If you’re ready to bring your skills, experience, and love for animals to Bay Paws Pet Resort - Trinity, we’d love to hear from you! Apply today and take the first step toward an exciting and rewarding career as our Front Desk Lead.
