Overview
In this role, you'll be the bridge between our customers and our eCommerce operations - providing top-tier service, coordinating quotes and orders, and helping ensure a seamless online shopping experience from start to finish.
Duties
- Serve as the first point of contact for customers via phone, email and chat
- Answer questions about products, pricing, orders, shipping and returns
- Resolve issues quickly and professionally to ensure a positive experience.
- Maintain accurate customer records within CRM systems
- Prepare accurate, timely quotes based on customer specifications
- Review incoming requests to ensure completeness and accuracy
- Convert approved quotes into orders and process them in the system
- Collaborate with internal teams to confirm product availability and timelines
- Proactively follow up on open quotes to help drive sales
- Monitor and manage incoming orders through the eCommerce platform
- Assist with product listings, pricing updates, and inventory accuracy
- Identify and escalate website or ordering issues
- Support promotions, campaigns, and pricing updates.
Qualifications
- 2+ years of customer service experience in eCommerce
- Experience with quoting, order processing, or sales support a strong plus
- Strong written and verbal communication skills
- Exception attention to detail and accuracy
- Ability to multitask and prioritize a fast-paced environment
- Proficiency with Microsoft Office (Excel, Outlook, Teams)
- A problem-solving mindset with a customer-first approach
Equal Opportunity Employer
We are an equal opportunity employer and make all employment decisions without regard to protected characteristics under applicable law.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
