At COA, you don’t just coordinate care, you empower older adults and veterans to live independently with dignity. As a Care Coordinator, you’ll build trusted relationships, guide critical life decisions, and see the real impact of your work every day while enjoying autonomy, flexibility, and purpose.
Job Summary
As a Veteran Directed Care (VDC) and Elderly Services Program (ESP) Care Coordinator, you serve as a trusted partner to older adults, caregivers, and veterans. You’ll assess needs, develop personalized care plans, monitor services and budgets, and connect clients with essential community resources—supporting safe, independent living at home.
- Serve as the primary contact for all VDC referrals
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Conduct initial screenings, in-home assessments, and enrollment support
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Guide veterans through spending plans and budget development
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Monitor monthly budgets to ensure compliance and address concerns
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Maintain ongoing in-home visits and client support
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Submit required documentation and reports to VA partners
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Participate in quarterly VA meetings
- Conduct home visits to assess eligibility, needs, and risks
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Develop and manage individualized care plans
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Maintain a client caseload and provide ongoing support through visits and calls
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Coordinate services using cost-effective approaches while meeting client needs
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Educate clients and caregivers on available services and systems
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Support discharge planning and transitions
- Maintain accurate client records and required documentation
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Ensure all services are properly authorized and supported
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Adhere to confidentiality policies and program standards
- Complete income verification and cost-share documentation
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Monitor copay status and communicate with clients and internal teams
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Educate clients on financial responsibilities
- Contribute to COA goals, programs, and improvement initiatives
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Participate in committees, training, and community engagement efforts
- Bachelor’s degree in Nursing, Social Work, Gerontology, Psychology, OR
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At least one year of experience in home health care, case management, geriatrics, or related field
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Knowledge of issues affecting older adults and community resources
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Strong interpersonal, communication, and customer service skills
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Excellent organization and ability to manage multiple priorities independently
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Ability to adapt in a fast-changing environment
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Strong written documentation skills
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Proficiency in Microsoft Office and data systems
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Reliable transportation and valid driver’s license
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COA-approved high-speed internet for remote work
- Veterans confidently managing their care and budgets
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Older adults safely aging in place with coordinated support
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Strong relationships built on trust, empathy, and advocacy
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You feeling empowered, supported, and fulfilled in your work
Bring your compassion, organization, and drive to a role where every visit, every plan, and every conversation matters.
Apply today and help people live with dignity, independence, and peace of mind.
