Summary: This position is responsible for investigating, evaluating and negotiating settlement of assigned large loss Commercial Auto Body Injury Claims in accordance with best practices and to promote retention or purchase of insurance from Grange Enterprise.
If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.
What You’ll Be Doing:
- Pursuant to line of business strategies and good faith claim settlement practices, investigates, evaluates, negotiates, and resolves (within authorized limits) assigned claims.
- Demonstrates technical proficiency, routinely handling the most complex claims with minimal manager oversight.
- Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service.
- Assists in building business relationships with agents, insureds and Commercial Lines partners through regular, effective and insightful communications. May include face-to-face as needed.
- Will be the “point person” (when required) for certain identified large customer accounts where specialized communication and handling are required.
- Regularly develops and mentors other associates. Assists leadership in advancing the technical acumen of the department through the development of formal and informal training and resources.
- Establishes and maintains proper reserving through proactive investigation and ongoing review.
- Assists other departments (when required) with investigations. May be assigned general liability claims during high volume workload periods.
- Demonstrates effectiveness and efficiencies in managing diary system and handling workload with limited supervision or direction.
What You’ll Bring To The Company:
High school diploma or equivalent education plus five (5) years claims experience with at least three (3) years of Commercial Casualty experience. Experience in General Liability preferred. Bachelor’s degree preferred. Must possess strong communication and organization skills, critical thinking competencies and be proficient with personal computer. Requires excellent decision-making ability, a broad depth of experience and technical competence and capacity to manage work to meet time sensitive deadlines. Demonstrated ability to interact with internal and external customers in a professional manner. State specific adjusters’ license may be required.
About Us:
Grange Insurance Company, with $3.4 billion in assets and more than $1.61 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin and holds an A.M. Best rating of "A" (Excellent).
Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on associate feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave and expanded categories of bereavement leave.
Who We Are:
Grange values all the things that make us unique as human beings. We are committed to creating and supporting a workforce that reflects the richness of our differences by welcoming all backgrounds, viewpoints and lived experiences. To foster an inclusive environment, we are intentional in bringing those differences together for the good of our enterprise, associates, agents, customers and community.
Our Associate Resource Groups help cultivate an inclusive workplace while providing professional and personal growth opportunities. Open to all associates, these voluntary groups celebrate shared experiences and perspectives across ethnicity and race, nationality, generation, gender identity and sexual orientation. Our groups include the Multicultural Professional Network, Pride Partnership & Allies, Women's Group and Young Professionals.
Established in 2016, our Inclusive Culture Council advances professional development, networking, business value and community outreach. Together, we create opportunities to learn from one another, encourage innovation and build a culture where everyone can contribute and grow.
Our commitment to inclusion is grounded in our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing and Solve Creatively for Tomorrow.
Equal Opportunity Employer
We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
