As our Service Coordinator you will have daily interactions with both our Service Personnel and our Service Customers. Candidates should have prior experience working for a HVAC contractor.
Job Responsibilities
· Handle incoming calls from our service contract customers.
· Keep track of customers scheduled visits, and work with customers who need emergency service
· Order material for our field personnel
· Invoice customers monthly.
· Maintain the field schedule
· Answer calls from our service personnel
· Inform our field personnel of their schedules for the following day.
· Assist with paperwork for service contract renewals
· Maintaining our customers’ loyalty via prompt, thorough and professional response to their service requests.
Qualifications
· Strong oral and written communication skills
· Detail oriented with the ability to multi-task.
· Proficient in word, excel and Outlook or other email program.
· Understanding of maintaining our customers’ loyalty via prompt, thorough and professional response to their service requests.
· HVAC product knowledge a plus.
· Working knowledge of Sage 300 a plus, ability to learn new software.
· Strong organizational skills.
· Ability to engage with customer on a mechanical subject matter.
We offer a pleasant work environment; a comprehensive benefits package including health, dental, life insurance, commuter benefits and a 401(K) program.
Our headquarters, sales and operations are located in Queens, New York and is within walking distance to public transportation including the LIRR, #7, M, R subway lines, ten minutes away from major highways and bridges including the Grand Central Parkway, LIE, BQE, 59th Street Bridge, Triborough Bridge, and the Midtown Tunnel. Free parking is also available on premises.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- How many years of experience do you have working for an HVAC company?
Work Location: In person
