Overview
The Customer Service Sales Rep/ Cashier is responsible for providing exceptional customer service while managing the sales process from the initial customer inquiry through payment, pickup or delivery, and after-sales service. This position assists customers in person and through phone, email, WhatsApp, text messages, and other company-approved communication channels.
The position requires strong knowledge of FL Roofing Supply's products, accurate order entry, sales follow-up, payment processing, customer account management, and continuous coordination with the Warehouse, Dispatch, Purchasing, and other departments to ensure orders are complete, accurate, and delivered on schedule.
Key Responsibilities
- Assist customers in person, by phone, email, WhatsApp, and other company-approved channels.
- Determine customer needs, recommend appropriate products, and identify additional sales opportunities.
- Prepare estimates, invoices, sales orders, customer accounts, and maintain accurate information in QuickBooks.
- Follow up on leads, estimates, pending orders, and sales opportunities.
- Process cash, checks, Zelle, ACH, and credit/debit card payments and perform daily cash balancing.
- Coordinate customer pickups and deliveries, verifying job-site addresses, access, special instructions, and required materials.
- Provide Dispatch with complete invoices and delivery information and follow up to ensure orders are delivered accurately and on time.
- Communicate continuously with Warehouse, Dispatch, Purchasing, and other departments to ensure orders are completed efficiently.
- Monitor inventory levels and assist with product reordering when needed.
- Process returns and exchanges according to company policies.
- Support Purchasing with vendor communications and vendor-related matters when needed.
- Address and resolve customer concerns promptly and professionally.
- Promote sales and build strong customer relationships to encourage repeat business and customer loyalty.
- Maintain accurate, organized, and professional records and represent FL Roofing Supply professionally with customers, vendors, and coworkers..
Qualifications
- Bilingual English/Spanish – Required
- Excellent customer service, communication, and sales skills.
- Strong organizational skills and attention to detail.
- Computer and QuickBooks proficiency or ability to learn.
- Ability to handle payments and maintain accurate records.
- Roofing/building materials experience preferred.
- Reliable, professional, and team-oriented.
- Previous retail sales experience is preferred but not required; enthusiasm is key!
- Proficiency with POS systems, cash register operations, and retail math for accurate transactions
- Ability to perform basic math calculations quickly and accurately for cash handling and sales processing
- Knowledge of retail store product knowledge, merchandising techniques, and customer service best practices
- Excellent phone etiquette skills with the ability to handle customer questions professionally and efficiently
Join FL Roofing Supply and become part of a growing team where customer service, product knowledge, teamwork, and sales make a difference every day. We are looking for motivated, dependable individuals who are eager to learn about the roofing supply industry, develop their sales and customer service skills, and grow with the company.
You will work in a fast-paced environment supporting contractors, builders, and customers while helping ensure every order is handled accurately and professionally—from the first customer interaction through payment, pickup, delivery, and after-sales service.
All positions are paid and include training. Schedule: 8 am-5pm
Pay: From $18.00 per hour
Work Location: In person
