Required Skills & Experience
-HS Diploma or GED (Completed)
-1+ years experience in a call center setting
-2+ years experience in patient registration
-1+ years experience with scheduling appointments
-Proficient scheduling patient appointments in an EMR
-Knowledgeable with different insurances
- Onboarding health screening/background check
Nice to Have Skills & Experience
-Experience with EPIC
-Basic experience with Excel and standard workbooks
-5+ years call center experience
-Experience with verifying insurances (PPOs, HMOs, and Medicare)
Job Description
An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for multiple specialties in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Shift time will either be a start time between 7:45am-9am for an 8 hour shift. Training will be 8:30am-5pm however.
Pay: $25/hr
Duration: 6+ month contract with high potential for extension and conversion
Location: Los Angeles, CA 90048
Training 2-3 months on-site, then fully remote
Schedule: Monday-Friday
Pay: $25.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Medical scheduling: 1 year (Required)
- Epic: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: Hybrid remote in Los Angeles, CA 90048
