Barnett's Towing LLC is seeking an experienced Terminal Manager to oversee operations at our Tucson location. This leadership position is ideal for a career-minded professional who excels at managing people, delivering exceptional customer service, and maintaining efficient day-to-day operations in a fast-paced towing and recovery environment.
Responsibilities
- Oversee daily operations for the Tucson terminal.
- Lead, motivate, and develop employees to maintain a productive, high-performing team.
- Establish and implement company policies, procedures, and operational processes.
- Ensure compliance with all applicable state and federal DOT regulations.
- Operate equipment across our fleet, including light-duty tow trucks through heavy-duty rotator recovery equipment.
- Coordinate fleet maintenance using our maintenance management program and work closely with our outside maintenance provider.
- Partner with the sales team to establish new accounts and maintain strong customer relationships through site visits.
- Handle customer concerns, damage claims, and other service-related issues professionally.
- Support operators to achieve high performance and maintain service standards.
- Assist with dispatching operations as needed (dispatching experience preferred but not required).
- Recruit, train, and mentor new employees.
- Prepare operational reports for upper management.
- Resolve employee conflicts, scheduling challenges, maintenance issues, and other operational concerns.
Qualifications
- Minimum of 2 years of management or team leadership experience in the Towing Industry.
- Towing industry experience required, including knowledge of light-duty towing through heavy-duty rotator recoveries.
- Strong understanding of business operations and management principles.
- Knowledge of state and federal DOT regulations.
- Excellent communication and customer service skills.
- Ability to multitask, prioritize, and make confident decisions in a fast-paced environment.
- Strong leadership skills with commitment to employee development.
- Clean driving record.
- Clean background required.
- Must successfully pass pre-employment and random drug screenings.
What We Offer
- Competitive compensation
- Excellent opportunities for advancement
- Long-term career growth with a respected family-owned company
- Supportive team environment
Serious inquiries only.
- Apply in Person: 1514 S Freeway, Tucson, AZ 85713
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- towing supervisor: 2 years (Required)
- towing management: 2 years (Required)
License/Certification:
- Driver's License (Required)
- CDL A (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
