Enrollment Advisor (Sales & Client Portfolio)
Sales and Enrollment Focus
Sylvan Learning – Southern California
About the Role
The Academic Advisor is responsible for driving revenue growth by
managing the full customer lifecycle—from initial inquiry through
enrollment and ongoing program engagement.
This role serves as the primary point of contact for families, ensuring a
consistent, high-quality experience from the first conversation through
continued enrollment.
Academic Advisors work closely with Education Directors, who oversee
instructional programming and academic planning, while maintaining
ownership of the overall relationship, communication, and customer
experience.
Academic Advisors may manage a portfolio that spans multiple centers,
requiring the ability to communicate effectively with families both in person
and through virtual platforms such as Zoom.
What You’ll Do
Drive New Enrollment (Sales Ownership)
Manage the full lead funnel from inquiry to enrollment
Conduct enrollment conferences and recommend appropriate programs
Convert inquiries into enrolled students through consultative sales
Consistently meet or exceed individual and regional revenue goals
Own the Family Relationship (Portfolio Management)
Serve as the primary point of contact for assigned families
Maintain ongoing communication and visibility throughout the student’s
enrollment
Participate in key parent meetings and check-ins to maintain continuity
and trust
Ensure families feel supported and connected throughout their
experience
Conduct meetings with families both in person and via Zoom, maintaining
a high level of professionalism and clarity
Drive Retention & Growth
Review student status and identify families who may need additional
support or sessions
Proactively reach out to families to address concerns and recommend
program adjustments
Partner with Education Directors to align academic plans with customer
expectations
Identify and close opportunities for program extensions and upgrades
What We’re Looking For
Bachelor’s degree required
3+ years of experience in sales, account management, or client-facing
roles
Proven ability to close sales and manage ongoing client relationships
Ability to maintain ongoing client relationships beyond the initial sale
Strong consultative communication skills with the ability to build trust
with families
Results-driven mindset with strong ownership over revenue goals
Ability to manage multiple clients and priorities independently
Strong presentation skills, with the ability to lead professional meetings
both in person and via Zoom across multiple locations
Compensation & Structure
Base + performance-based incentives tied to enrollment, retention, and
revenue growth.
Clear expectations tied to individual and regional performance metrics.
Why This Role Stands Out
Direct ownership of both revenue and customer relationships
Opportunity to manage and grow a defined portfolio of families
Blend of sales and relationship management
High-impact role within a performance-driven team
To Apply
Please submit your resume, a brief summary of relevant experience, and
availability.
