Customer Service Supervisor
Salary: $75,000
The Customer Service Supervisor is responsible for leading BETE’s Customer Service and Project Coordination team in support of global customer, distributor, and order fulfillment activities. This role oversees daily quote processing, order management, and customer support for both standard nozzle products and custom engineered fabrication opportunities. The Customer Service Supervisor serves as a frontline operational leader and acts as the voice of the customer in cross-departmental operational discussions. This position works closely with Production Planning, Engineering, Logistics, Quality, Sales, and Sales Operations to support timely communication, accurate order execution, and a high level of customer satisfaction.
Primary Responsibilities:
Manage the Customer Service and Project Coordination team, including training, onboarding, coaching, and performance management
Oversee timely and accurate processing of customer inquiries, quotations, and orders
Monitor departmental responsiveness, workload distribution, and service levels
Review special pricing and price concession requests following established guidelines
Oversee engineered fabrication opportunities from quotation through order fulfillment ensuring customer expectations are met
Collaborate with Accounting, Engineering, Production Planning, Logistics, Quality, Sales, and Sales Operations to ensure customer satisfaction
Participate in production status meetings to communicate customer priorities and lead time impacts
Review and prioritize expediting requests and overdue orders based on customer and business impact
Support prompt resolution of escalated customer concerns and complex order issues
Ensure effective and accurate use of NetSuite ERP and related business systems, including maintaining accurate customer and order data
Monitor departmental KPI performance, including quote turnaround time, response time, order accuracy, and customer satisfaction
Identify opportunities for process improvement to improve workflow efficiency and customer experience
Qualifications & Skills:
Ability to manage multiple priorities in a fast-paced manufacturing environment
Excellent organizational skills with attention to detail, urgency, and follow-through
Demonstrated problem solving and conflict resolution with customers, colleagues, and sales partners
Ability to coordinate effectively across multiple departments and stakeholders
Strong verbal and written communication skills
Strong analytical, decision-making, and problem-solving skills
Proven ability to take initiative and maintain accountability
Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
Ability to build collaborative relationships and garner cross-functional support
Familiarity with Customer Relationship Management (CRM) & Enterprise Resource Planning (ERP) systems
Ability to develop a strong understanding of BETE product lines, customer applications, and business processes
5-7 years of customer service, order management, project coordination, or customer operations experience required
Supervisory experience required
Experience within the manufacturing industry preferred
Experience working within ERP systems required; NetSuite experience preferred
Working Environment:
Reports to Sales Operations Director
Primarily working in an office environment with occasional time spent on the production floor. Some travel required – less than 10%
Education:
High School Diploma or GED
5-7 years of customer service, order management, project coordination, or customer operations experience required
Supervisory experience required
Experience within the manufacturing industry preferred
Experience working within ERP systems required; NetSuite experience preferred
Reports to: Sales Operations Director
Why Join BETE?
At BETE, you'll work alongside talented engineers and manufacturing professionals to solve real-world industrial challenges. You'll have the opportunity to influence product development, engage directly with customers, and contribute to innovative solutions used throughout industries around the world.
How to Apply
To explore current opportunities and submit your application, please visit our website at www.bete.com and navigate to the Careers section.
*Please note that employment is contingent upon successful completion of a pre-employment drug screening and background check.
We are proud to be an Equal Opportunity Employer (M/F/D/V).
Benefits to working with BETE:
A competitive benefits package that includes: 401(k) Retirement Savings Program (including a company match), Health, Dental, and Vision Insurance. Flexible Spending Account and Dependent Care Spending Accounts. MA Paid Family Medical Leave, Employer Paid Life and AD&D Insurance(s), Voluntary Family Life Insurance; AD&D & Critical Care, Employee Assistance Program. Vacation Time, Sick Time, Float Time. Employee Referral Program, Tuition Reimbursement, Bi-Annual Discretionary Bonuses (June & December), 8 ½ paid holidays, and an on-site fitness facility.
History of BETE:
Founded in 1950 in Greenfield, MA, BETE operated as a family-owned business until 2024, when Matthew Bete's strategic partnership with EXAIR opened the door to significant opportunities and growth. BETE's established USA manufacturing and strong international presence continue to thrive with the support of our distributor network and growing subsidiaries in Germany and Europe. BETE’s spray technology is used worldwide to optimize processes in various markets, including food, beverage, petrochemical, chemical, and pollution control. We manufacture tens of thousands of different products, including fog and misting nozzles, tank cleaning nozzles, material injection nozzles, custom spray lances, fabrications, and spray systems. We offer Advanced Spray Engineering Services to solve more challenging and critical problems, including the ability to perform CFD studies and physical testing. Our decades of experience in spray design and applications engineering, combined with our CNC machine shop, foundry, and spray lab, are used to design, manufacture, and test our products. Our innovations improve sustainable operations in a broad range of industries. We listen to and partner with our customers to ensure the optimal solution for their spraying challenge.
Pay: From $75,000.00 per year
Work Location: In person
