SUMMARY: The Food and Beverage - Restaurant/Banquet Supervisor is primarily responsible for leading and supervising the outlets team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant/Banquet Supervisor will work with the Restaurant Manager and Food & Beverage Director to ensure maximum efficiency.
The Restaurant/Banquet Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture and Core Hotels & Resorts Core Values.
ESSENTIAL JOB FUNCTIONS:
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Achieve customer satisfaction and compliance with policies/procedures in the Outlets
- Train, coach and assist associates in the Food & Beverage operations
- Monitor performance and recommend corrective action
- Alert management of potentially serious issues
- Respond to customer needs and rectify any guest issues
- Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
- Oversee cash handling and check/credit policies and procedures
- Conduct pre-shift meetings to inform staff of daily events
- Promote teamwork and quality service
- Routinely greet guests, serve food and beverage and service other outlets departments
- Perform other duties as assigned
ESSENTIAL JOB FUNCTIONS:
-
Achieve customer satisfaction and compliance with policies/procedures in the Outlets
- Train, coach and assist associates in the Food & Beverage operations
- Monitor performance and recommend corrective action
- Alert management of potentially serious issues
- Respond to customer needs and rectify any guest issues
- Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
- Oversee cash handling and check/credit policies and procedures
- Conduct pre-shift meetings to inform staff of daily events
- Promote teamwork and quality service
- Routinely greet guests, serve food and beverage and service other outlets departments
- Perform other duties as assigned
EXPERIENCE & EDUCATION:
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High school diploma or equivalent education
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Minimum of 2 years of employment in the F&B industry
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Prior hotel experience a plus
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Highly organized and detail-oriented
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Exceptional guest-focus
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Fluency in other languages beneficial
JOB REQUIRMENTS:
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Must be a United States citizen or possess a valid work permit, be able to read, write, and speak English and have exceptional communication skills, both oral and written
- Must be able to accurately follow instructions, both verbally and written
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Must have basic computer skills, and have basic mathematical skill for report / forecast preparation and have strong problem-solving, reasoning, motivational, organizational and training skills
- Must be alert to the customers needs and work well under pressure
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Must be professional in appearance and demeanor
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Must be able to work a flexible schedule which may include evenings, weekends and holidays
- Must be able to manage time effectively while working with minimal supervision.
- Must have to the ability to work a flexible schedule that may include evenings, weekends and holidays.
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Must have the ability to resolve problems, conflicts in a tactful and diplomatic manner
