Lodging Host Hotel Corp is looking for an Assistant General Manager (AGM) for the brand new Cambria Hotel & Conference Center Northlake with the potential for promotion or relocation in the future.
AGM responsibilities include assisting in formulating overall strategy, managing people and implementing policies established by upper management. To be successful in this role, you should be a thoughtful adviser and a confident decision-maker, helping staff to develop and be productive, while ensuring the smooth operation of day-to-day duties for the optimal guest experience. Ultimately, you will help our company grow and thrive.
Should have the ability to relocate with professional assistance, if necessary.
Our Assistant General Manager:
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Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
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Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions.
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Selects or assists in the selection of hotel staff and completes all new hire paperwork.
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Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
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Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
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Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
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Conducts or assists in conducting staff meetings.
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Adheres to all franchise and company procedures and regulations, as well as standard operating procedures.
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Receives and resolves or assists in resolving guest complaints and employee issues.
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Performs functions of the General Manager in their absence.
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Covers shifts in all departments as scheduled by the General Manager
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Corresponds with group and travel agents to answer special requests for rooms and rates
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Assists with sales and marketing efforts as directed
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Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
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Answers inquiries pertaining to hotel policies and services
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Participates in the preparation of the hotel's annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
Note: Other duties as assigned by General Manager or Regional Director
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Employee discount
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Health insurance
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Professional development assistance
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Tuition reimbursement
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Vision insurance
Schedule:
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8 hour shift
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Day shift
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On-call
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Weekends as needed
Supplemental Pay:
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Associate's Degree (Required)
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Hotel management experience 1 year (Required)
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Should have the ability to relocate with professional assistance, if necessary
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Ability to speak Spanish is preferred but not required
