Role summary:
Join Walmart’s Information Systems Division as a Systems Administrator, Software, where you will support application performance, reliability, and continuous improvement. This role involves collaborating on code reviews, troubleshooting issues, implementing enhancements, and participating in change management processes. You will contribute to team projects by developing, testing, and documenting software solutions while ensuring alignment with business needs and compliance standards. The position requires strong technical expertise, effective communication, and a commitment to upholding company values to deliver reliable and efficient software systems that support Walmart’s operational goals.
About the team:
The Command and Control Center Team ensures continuous operation of critical business applications, maintaining system availability and reliability for customers and associates. As part of the Retail Services Team, members support essential systems across Pharmacies, Vision Centers, Auto Care, Wireless Kiosks, and HR applications. The team promptly addresses system outages, critical incidents, and escalations through close collaboration with operations and engineering groups. Strong technical expertise in application architecture is applied to design monitoring dashboards and alerts, enhancing the ability to detect and resolve issues efficiently while supporting Walmart’s commitment to operational excellence and ethical standards.
What you'll do:
- Support Information Systems applications by participating in code reviews, monitoring alerts, and ensuring application performance and reliability.
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Identify and implement improvements to software products, applications, and monitoring tools.
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Respond to user inquiries and troubleshoot issues, following defined escalation procedures.
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Manage major incidents to ensure prompt and effective resolution.
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Create and maintain key dashboards to enhance issues detection and accelerate response times.
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Monitor incident trends to identify potential major issues and respond proactively to prevent outages.
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Uphold company policies, ethical standards, and support continuous improvement initiatives.
What you'll bring:
- Ability to troubleshoot, analyze root causes, and resolve technical issues efficiently following escalation procedures.
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Commitment to ethical standards, integrity, and compliance with company policies and industry best practices.
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Effective collaboration and communication skills to build partnerships and support business needs.
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Experience troubleshooting large-scale application, with a background in application and infrastructure support.
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Experience in leading major incident calls, including confidently speaking up and asking pertinent questions to keep the focus on resolving the issues effectively.
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Experience with Grafana, Open Observe.
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Experience with ServiceNow Platform (Incident and Knowledge Management)
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Able to identify incident trends and drive to incidents to permanent resolution.
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Knowledgeable about application development concepts including python.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
805 Se Moberly Ln., Bentonville, AR 72712, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
