Job Title: Server
Reports To: Department Manager/Manager on Duty
Classification: Variable Employee
Wage: $2.13 Hourly
Position Overview:
Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner
Licensing Requirements:
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ABC Certification – as required by state or local laws
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Food Handlers Certification – as required by state or local laws
Experience/Education/Knowledge:
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Experience in full service restaurant environment is helpful, but not required
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Successful completion of Razzoo’s training for this position required
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Must be of legal age to serve liquor in compliance with federal, state or local laws
Essential Skills/Experience:
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Integrity – must comply with cash and credit card handling policies and protect the Company’s assets
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Guest Service Orientation – anticipating guests’ needs and consistently following Desperados Steps of Service
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Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
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Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
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Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do
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Critical Thinking – using logic and reasoning to identify the needs of a given situation
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Reading Comprehension – understanding written sentences communications and documents
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Age – must be of age to serve alcoholic beverages as required by State or local agencies
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Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
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Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
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Memorization – the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
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Handwriting – legible writing skills for various Company forms and documents
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Time Sharing – the ability to shift back and forth between two or more activities or sources of information
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Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
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Safety Focused – ability to adhere to Company safety standards at all times
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Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time
Essential Characteristics:
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Self-directed – ability to work well with little or no supervision
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Sense of urgency
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Organized, detail oriented; recognizes errors quickly
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Positive attitude and professional demeanor
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Guest focused and solution-driven
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Persuasive skills
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Multi-tasker
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Team oriented
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Communicator – clear written and oral skills
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Safety conscious – follows all safety and sanitation policies
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Professional image - neat, clean, pressed
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Dependable – consistently works agreed upon schedule and gets to work on time
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Committed to Desperados (Philosophies and Values)
Essential Duties And Responsibilities:
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Greet guests
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Deliver hospitality to every guest
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Back up host team
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Offer assistance with menu; explain menu
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Suggest food/drink items
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Defer all guest questions regarding allergies to the Manager on Duty
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Conduct age verification for alcohol service following ABC requirements and Company procedures at all times
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Manage guest liquor consumption effectively and in accordance with ABC requirements and Desperados Liquor Service Agreement
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Write down and repeat all orders
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Ring in orders correctly
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Expedite and garnish food orders as necessary
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Auction off food at delivery and offer drink refills
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Continuously pre-bus and handle on-going drink maintenance
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Deliver check after table is clear, or upon request from guest
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Run food
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Take check when guest is ready
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Thank and invite guest to return
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Collect payment for all purchases following appropriate Company procedures
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Reconcile Cash Out and account for all monies owed at end of each shift
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Know liquor brands, basic liquor drinks and Desperados specialty drinks
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Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage stations as needed)
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Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
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Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
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Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
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Participate in executing birthday celebrations
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Comply with all applicable federal, state and local statutes as well as Desperados policies and procedures
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Perform additional responsibilities as requested by a manager at any time
Physical Demands:
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Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 30 lbs.
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Move about the dining and kitchen areas quickly and carefully
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Stand/walk during entire shift
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Enter and exit kitchen with full hands
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Climb ladder when reaching for items that are on upper shelves
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Ability to hear with accuracy over loud background noise
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20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
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Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects
Working Conditions:
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Fast-paced environment
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Narrow spaces between dining tables and in kitchen area
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Several guests and co-workers moving about at same time
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Several guests or tasks to attend to at one time
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Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
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Exposure to hot (kitchen) and cold (walk-ins) temperatures
