Position Summary:
As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.
Key responsibilities:-
Patient Encounter Management:
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Providing positive and effective customer service that supports unit operations
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Collaborating with referring providers and practices
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Obtaining required authorizations to compile patient and staff schedules
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Scheduling patients and supporting patients encounter
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Check In / Check Out:
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Greeting and directing patients, families and visitors
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Monitoring daily schedule and coordinating flow with clinicians/supervisors
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Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
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Facilitating and directing communication with Financial Counseling
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Administrative:
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Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
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Providing routine clerical support as needed
Minimum qualifications
Education:-
A high school level of education required, bachelor’s degree preferred
Experience:-
Prior customer service or administrative experience preferred
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The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
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The ability to work with diverse internal and external constituencies
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH temps or agency temps).
