At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
Director, Global Value Stream Fulfillment
As a Director on the Global Value Stream Fulfillment team, you will lead a portfolio of operational capability verticals within HelloFresh's global supply chain, shaping the strategy and execution model for how we standardize, improve, and scale our operations worldwide. You will manage a team of Associate Directors and Senior Managers, set the department's operational agenda, and serve as a senior voice of operations across the organization. This is a high-impact leadership role that sits at the intersection of operations, technology, and global strategy.
You will...
- Define and execute the strategic direction for Fulfillment and Warehousing process verticals, owning the multi-year capability roadmap and global template.
- Lead and mentor an indirect team of Associate Directors and Senior Managers, building a high-performing, accountable department with clear OKRs aligned to company strategy.
- Set the governance framework and operating model for how the Global Value Stream team Fulfillment designs, validates, and deploys process and technology standards internationally.
- Partner at the executive level with Product, Engineering, Finance, and regional Operations to align on global priorities, technology investments, and performance benchmarks.
- Own the department's budget, headcount planning, and resource allocation across capability areas and geographies.
- Serve as the final decision authority on process deviation requests, capability exceptions, and cross-market design trade-offs.
- Drive the organization's approach to continuous improvement, value stream analysis, and waste elimination at scale — setting the standard for how the company approaches process maturity.
- Lead the design and deployment of the most complex and high-stakes Lighthouse Projects, from problem definition through to global rollout.
- Ensure the team functions as an effective internal consultancy — providing rigorous expert support to regional operations, quality teams, and technology partners.
You have...
- 12–15+ years of progressive experience in Downstream Operations and Technology — including significant senior leadership experience.
- Demonstrated success leading multi-functional teams across multiple geographies, with full accountability for operational outcomes.
- Deep expertise across multiple Fulfillment and Warehousing domains, with a breadth of experience that enables credible leadership across the full Fulfillment Value Stream portfolio.
- Strong commercial acumen and experience and delivering measurable business impact.
- Extensive experience Fulfillment and Warehousing technology ecosystems, including Order Management Systems (OMS/WCS), Warehouse Management Systems (WMS), Automated Storage and Retrieval system (ASRMS), and Order Enrichment systems; experience with Industrial Engineering hardware integration a strong plus.
- A track record of developing senior talent and building high-performance organizations.
- Experience operating as a senior stakeholder in cross-functional governance and product/technology lifecycle processes.
- Have the ability to travel upto 25% of the time in a quarter.
You are...
- A bold, strategic leader with the operational depth to earn the trust of both warehouse teams, Tech teams and the C-suite.
- Comfortable navigating ambiguity at the department level while maintaining clarity and pace for your team.
- A talent multiplier — known for developing strong leaders and creating organizations that outlast any individual.
- A rigorous, data-driven decision maker who moves fast without sacrificing quality or thoroughness.
- Passionate about building world-class operations at scale — energized by the complexity and impact of a global mandate.
- An outstanding communicator and influencer who can drive alignment across diverse cultures, functions, and levels of seniority.
What you'll get in return...
- The opportunity to shape global Fulfillment and Warehousing strategy at a leading food technology company with significant reach and impact.
- A high-ownership, low-bureaucracy environment where your work is visible and your decisions matter.
- Flexible working arrangements to support your work-life balance.
- Company discount: 70% off HelloFresh and 40% off Youfoodz.
- Continuous development through HelloFresh Academies and access to internal mobility across 18 countries.
- An egoless, collaborative culture focused on learning, growth, and building something exceptional together.
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
FOR CO POSTINGS (REMOVE IF N/A):
Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.
When submitting supporting documents such as a resume, curriculum vitae (CV), or educational transcripts, you may voluntarily redact or omit any information that would identify your age. This includes:
- Dates of birth
- Dates of attendance at educational institutions
- Dates of graduation
Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience. Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks.
Colorado Pay Range
$148,050—$179,000 USD
Illinois Pay Range
$148,050—$179,000 USD
This position is also eligible for the HelloFresh equity plan.
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
