At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.
With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.
Join us and become part of a trusted network committed to excellence in orthopedic care.
Duties and Responsibilities
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Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.
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Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.
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Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.
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Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.
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Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.
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Manage relationships with external vendor collection agencies, ensuring performance standards are met.
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Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.
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Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.
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Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.
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Monitor project deliverables to ensure accuracy, quality, and timely completion.
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Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.
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Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.
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Partner with cross functional‑ departments to support organizational goals and enhance overall revenue cycle performance.
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Supervise, mentor, and evaluate team members to ensure high performance and accountability.
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Lead the recruitment, onboarding, and training of new staff within the department.
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Conduct regular performance reviews and provide coaching to support staff development.
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Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.
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Prepare month end‑ financial reports, performance summaries, and ad hoc analyses for management review.
Essential Qualifications
Knowledge & Skills
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Strong understanding of finance, accounting principles, and revenue cycle operations.
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Knowledge of the healthcare industry, including current trends and regulatory requirements.
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Ability to collect, analyze, and interpret data to support decision making‑.
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Strong analytical and critical thinking‑ abilities.
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Excellent organizational, managerial, and problem-solving‑ skills.
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High attention to detail and commitment to timely project completion.
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Exceptional communication and interpersonal skills.
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Ability to manage multiple priorities and resolve complex issues.
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Knowledge of modern collection practices, principles, and compliance standards.
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Strong customer service orientation with effective negotiation and persuasion skills.
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Proficiency in mathematical concepts relevant to financial analysis.
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Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.
Education and Experience
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Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.
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Minimum of five years of professional experience in finance or accounting.
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At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.
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