Overview
Join our dynamic team as a Customer Success Specialist and become a vital driver of client satisfaction and retention! In this role, you will serve as the primary point of contact for our valued customers, ensuring they receive exceptional support and guidance throughout their journey with us. Your energetic approach will help foster strong relationships, identify opportunities for growth, and deliver tailored solutions that meet their unique needs. The ideal candidate will possess strong skills in B2B sales, account management, and business development, with a focus on technology and print solutions. If you thrive on building meaningful connections and solving complex challenges, this is the perfect role to elevate your career!
Responsibilities
- Act as the main liaison for customers, providing proactive support and ensuring their success with our print and signage solutions.
- Support the Account Executive in account management, order processing and production in a timely and accurate manner.
- Greet customers in a courteous manner and prepare invoices on customers' work.
- Answer the telephone using the company's procedures for incoming calls and direct calls appropriately.
- Assist customers by receiving payment, coordinating product pick-up or delivery and deal with complaints facilitating satisfactory resolutions as quickly as possible.
- Coordinating with the Production team for project and job timelines to ensure efficient and on-time deliveries.
- Upsell existing products/services by identifying customer needs and presenting tailored solutions.
- Provide exceptional customer service by addressing inquiries, resolving issues, and following up on completed projects ensuring a positive client experience.
- Perform daily close-out activities (e.g. cash register reconciliation, ensuring general workspace is tidy, etc.).
- Other tasks as assigned.
Qualifications
- Proven experience in B2B sales, territory management, or technical sales within a related industry such as technology or retail sales
- Strong knowledge of CRM softwares
- Excellent negotiation, communication, and interpersonal skills
- Ability to conduct product demonstrations effectively and handle objections confidently
- Experience with account management, upselling, and customer retention techniques
- Self-motivated with a proactive approach to business development and management tasks
- Knowledge of marketing principles related to sales support activities is a plus
This role is paid and designed for motivated professionals eager to make a tangible impact on customer success. We value energetic individuals who are passionate about delivering outstanding service while continuously learning and growing within a collaborative environment. If you’re ready to take your career to the next level by helping clients succeed through innovative solutions, we want to hear from you!
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
