Project Coordinator (Mitigation Department) – Full-Time, In-Office
Location: Agoura Hills, CA
At MSB Inc., we don't just answer phones—we restore homes and businesses after water, fire, mold, and other property damage. Behind every successful project is an organized, responsive team, and our Project Coordinator is at the center of making that happen.
We are looking for a bright, energetic, highly organized, and proactive Project Coordinator who thrives in a fast-paced environment and enjoys being the person who keeps everything moving. This is a critical, in-office position that supports our mitigation team, project managers, technicians, customers, subcontractors, and vendors every single day.
This is an on-site position in our Agoura Hills office. Because this role is responsible for handling a high volume of incoming calls, coordinating field staff, receiving deliveries, processing physical documents, and providing real-time support to our technicians and project managers, remote or hybrid work is not available.
What You'll Do
As our Project Coordinator, you'll help keep our mitigation department running smoothly by:
- Providing daily administrative and operational support to Project Managers
- Managing a high volume of incoming and outgoing phone calls with professionalism and urgency
- Scheduling jobs, coordinating calendars, and helping manage multiple active projects simultaneously
- Communicating with homeowners, insurance adjusters, vendors, subcontractors, and field technicians
- Creating, organizing, and maintaining project files and documentation
- Receiving deliveries, processing physical paperwork, and managing office correspondence
- Welcoming clients and visitors while assisting with general front office operations
- Helping ensure projects stay organized, deadlines are met, and information flows efficiently between the office and the field
What We're Looking For
The ideal candidate is someone who:
- Has a warm, friendly, and confident communication style that immediately puts people at ease
- Genuinely enjoys helping others and understands the importance of empathy during stressful situations
- Builds trust quickly with customers through professionalism, compassion, and excellent communication
- Is comfortable spending a significant portion of the day on the phone and can communicate clearly and confidently with customers, technicians, vendors, and insurance professionals
- Is exceptionally organized and thrives in a fast-paced environment where priorities can change quickly
- Can successfully juggle multiple projects while maintaining a high level of accuracy and attention to detail
- Takes initiative, follows through, and looks for ways to solve problems rather than waiting for direction
- Enjoys being an integral part of a collaborative team and is always willing to jump in where needed
- Is proficient with Microsoft Office and comfortable learning new software and technology
- Bilingual (English/Spanish) is preferred but not required
Why This Role Matters
This position is much more than an administrative assistant. The Project Coordinator serves as the communication hub for our mitigation department. When this role is successful, our technicians stay informed, our customers receive exceptional service, our Project Managers stay organized, and our projects continue moving forward efficiently. You will play a direct role in the success of our entire team.
If you enjoy staying busy, solving problems, supporting others, and making a meaningful impact every day, we'd love to meet you.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
Language:
Ability to Relocate:
- Agoura Hills, CA 91301: Relocate before starting work (Required)
Work Location: In person
