The Referral Coordinator’s role is to finalize the workflow prior to scheduling at Spokane Digestive Center by converting referral tasks to scheduling orders for endoscopy procedures, clinic consults, and recalls.
This is a fully remote position but must have 2-3 weeks of on-site training at our Downtown office .You must have proper set up and internet to accomodate a work from home position.
Minimum qualifications:
· High School Diploma/GED Equivalent
· Medical record and/or referral experience
Knowledge, Skills, and Abilities Required:
· Understanding of referrals, medical records, and authorizations.
· Phone etiquette with patients
· Microsoft Office Suite, specifically Word, Excel, and Outlook, and gMed.
· Ability to communicate effectively in writing, over the telephone, and in person.
Duties and Responsibilities:
· Processes all diagnostic/specialty/miscellaneous inbound referral requests after they have completed health history screening through our pre-assessment team.
· Works with billing to obtain insurance authorization for inbound referrals where needed.
· Works with Epic to obtain records.
· Records all appropriate information in patients’ chart
· Provides all necessary patient information (medical records, notes, etc.) to the appropriate source remembering the importance of confidentiality and HIPAA.
· Imports correspondence into the electronic medical record gMed.
· Reviews records to determine clinical need for anesthesia or MD review.
· Appropriately closes the loop on all incoming referrals screened by the pre-assessment team; and documents actions as directed. This includes determining appropriate plan of care for patient based on SDC guidelines.
· Assists with assigned projects
· Demonstrates an understanding of practice management system’s patient processing functions through an ability to enter data with minimal direction or assistance.
· Performs other duties as assigned
Safety:
Spokane Digestive enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
Work is typically performed in an interior clinical office setting. Workflow may be demanding and chaotic at times requiring the need for multitasking. Exposed to patient population that can present a variety of contagious diseases, physical injuries and emotional states of mind.
Job Type: Full-time
Pay: $20.86 - $26.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Spokane, WA 99204
