Description:
Are you a relationship-builder who thrives on turning customers into long-term champions? Do you love the idea of guiding clients through onboarding, solving problems before they start, and keeping the customer experience running smoothly?
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers—ensuring satisfaction, retention, and long-term growth. You’ll be the friendly face (or voice) that steps in once a contract is signed, helping guide implementation, following up after install, and building the strategy behind ongoing client touchpoints. From day-to-day communication to discovering upsell opportunities, you’ll be a key part of our customer journey.
A Day in the Life
You’ll start your day by checking customer success tasks and reviewing upcoming installs or touchpoints. You might send a follow-up email to a recently installed business customer, confirm services are set correctly, or flag a potential upsell to the sales team. Later, you could help schedule a discovery meeting or hop on a call to resolve a lingering post-install issue. You’re the steady, reliable point of contact that keeps customers informed and confident in their partnership with IdeaTek.
What You’ll Do
Key responsibilities include:
-
Guide new customers from the close of sale through install—ensuring a smooth onboarding experience
-
Schedule and support customer discoveries, installations, and follow-ups
-
Confirm service accuracy and satisfaction before the first bill is issued
-
Create success plans for each client, documenting key needs, timelines, and account details
-
Own ongoing customer touchpoints: follow up, check-in, and retention outreach
-
Support account renewals and identify upsell opportunities through relationship-building
-
Maintain organized records of each customer’s journey and communication
-
Collaborate across departments to solve issues, improve handoffs, and advocate for customers
-
Help build scalable systems to ensure all accounts receive proactive care and follow-up
What Will Help You Stand Out
Preferred qualifications:
-
Experience in telecommunications or internet services
-
Familiarity with CRMs, ticketing systems, or customer support platforms
-
Passion for customer experience and a natural drive to go the extra mile
-
Ability to communicate across departments
-
Strong retention or upsell instincts and an ability to spot opportunities
Desired Attributes
Beyond the qualifications, these attributes are what make someone a great fit for our team:
-
Relationship-focused with strong emotional intelligence
-
Calm, confident, and clear communicator
-
Resourceful and eager to solve problems
-
Results-oriented with a desire to grow accounts, not just maintain them
-
Curious, open to feedback, and always looking for ways to improve the process
Why Join IdeaTek?
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
A few of the key ways we strive to make employees feel valued include:
-
Competitive pay + performance-based bonus
-
Medical, dental, vision, life, and 401k with match
-
Free coaching/counseling for employees & families
-
Free internet service (if available in your area) or internet reimbursement
-
Tuition reimbursement for personal and professional growth
-
Community engagement opportunities
-
Culture that values results, effort, and integrity
Our Core Values
-
We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
-
We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
-
We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
-
We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
-
We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
-
We drive Innovation – We're always looking for ways to improve and redefine what’s possible.
Ready to Apply?
If you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter—apply today!
Requirements:
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
-
3+ years of experience in account management, customer service, sales, or customer success
-
Strong interpersonal and communication skills—able to stay calm and professional via phone and email
-
Organized and proactive with strong attention to detail
-
Tech-comfortable—quick to learn platforms and use systems to track and follow through
-
Confident working independently and managing multiple priorities at once
