UPfit Lead Technician – Field Operations
Position Type: Full-time, Permanent
Location: Remote
Travel: Field-based role with regular travel across Canada and the U.S.
Position Summary
The UPfit Lead Technician – Field Operations is a field-centric leadership development role designed for high-performing technicians aspiring to progress into a technical lead, service management, and broader organizational leadership roles. This position acts as a technical and operational anchor in the field, leading complex UPfit, retrofit, service, and startup activities while developing technical-level decision-making, planning, and leadership capabilities.
Primary Responsibilities and Duties:
Technical Duties:
· Act as lead field technician for UPfit, retrofit, startup, repair, and Preventive Maintenance activities.
· Serve as primary on-site authority for complex or escalated technical issues.
· Perform advanced diagnostics and hands-on troubleshooting on HVAC, refrigeration, dehumidification, and legacy systems.
· Ensure work is executed to company standards for safety, quality, and performance.
· Identify field-level risks, constraints, and improvement opportunities and address them proactively
· Conduct on site equipment start-up, repair, and operational verification.
· Document operational/site data, photos, and different technical reports.
· Support engineering and supply chain with component alignment and technical feedback.
Non-Technical Duties:
· Represent the company professionally in all customer-facing interactions.
· Demonstrate company customer philosophy: Fanatical Focus, Front-Line Obsession, See It/Act On It/Own It.
· Identify risks, constraints, and improvement opportunities and escalate when needed.
· Prepare and submit expense reports and all required documentation.
· Maintain effective working relationships with engineers, contractors, and stakeholders.
· Participate in review meetings and continuous improvement discussions.
Leadership Development Focus:
· Take ownership of job sequencing, execution, and on-site decision-making.
· Assist in planning field work including materials, access, and scope validation.
· Recommend process or design improvements based on observed field issues.
· Contribute to development of technical documentation and best practices.
· Monitor project expenses, labor hours, and material usage to ensure work is completed within approved budgets, proactively identifying variances and implementing corrective actions.
Secondary Office & Remote Support:
· Provide remote technical support when not deployed to the field.
· Review drawings, scopes, and specifications for field feasibility.
· Prepare field reports and technical summaries.
· Participate in cross-functional technical reviews.
Education and Experience Qualifications:
· Degree in Mechanical or Electrical Engineering or equivalent field experience.
· Minimum 3 years in HVAC, industrial service, or related technical field.
· Strong HVAC, controls, dehumidification, and electro-mechanical experience.
· Legacy equipment experience (Dectron, PoolPak, Seresco) preferred.
· EPA Section 608 certification; Gas license preferred.
· Valid driver’s license with clean driving record.
· Valid Passport for ability to travel between the U.S. and Canada.
Knowledge, Skills and Abilities:
· Strong ownership, accountability, and technical judgment.
· Ability to work autonomously in remote and field environments.
· Excellent written and verbal communication skills.
· Ability to multitask and handle multiple priorities.
· Ability to innovate solutions and propose alternatives.
Physical Requirements:
· Ability to lift up to 50 lbs and access mechanical spaces (stairs, ladders).
· Comfort working indoors and outdoors in all weather conditions.
Travel Required:
Up to 80% requiring overnight stays + additional local travel when possible.
Benefits & Perks:
· Employer-paid health and dental benefits.
· Per diem reimbursement.
· Company-provided service van (post-probation).
· Mileage reimbursement.
· PTO based on employment duration.
· Company-provided laptop/tablet, uniforms, jackets, and annual boot allowance.
Benefits:
Work Location: On the road
