Front Desk Agent (Part Time)
Join the award-winning team at Best Western Plus Plaza by the Green! We are seeking a friendly, dependable, and customer-focused Front Desk Agent to provide exceptional hospitality to our guests. This position is responsible for creating a welcoming guest experience through efficient check-ins and check-outs, reservation management, and resolving guest questions and concerns.
We are specifically seeking candidates who are available to work weekends and swing shifts (afternoons/evenings). This position offers approximately 20–25 hours per week. Candidates should also be available for occasional overnight coverage when needed.
Hospitality experience is preferred but not required. We are willing to train the right candidate who has a positive attitude, strong customer service skills, and a desire to learn.
Responsibilities
- Greet and assist guests in a friendly, professional, and courteous manner
- Perform guest check-in and check-out procedures in accordance with Best Western standards
- Operate the property management system accurately for reservations, billing, and room assignments
- Answer phone calls, process reservations, and provide hotel and local area information
- Respond promptly and professionally to guest requests, concerns, and complaints
- Handle cash, credit card transactions, and direct billing in compliance with hotel procedures
- Communicate effectively with housekeeping, maintenance, and management teams
- Maintain a clean, organized, and professional front desk and lobby area
- Follow all Best Western brand standards, safety procedures, and hotel policies
- Assist with basic administrative and reporting duties as assigned
- Perform Night Audit functions during occasional overnight coverage shifts, including end-of-day processing and report generation
Qualifications
- Previous hotel, hospitality, retail, or customer service experience preferred
- Strong communication and problem-solving skills
- Comfortable using computers and learning hotel software systems
- Ability to multitask in a fast-paced environment
- Reliable attendance and punctuality
- High school diploma or equivalent preferred
Job Type: Part-time
Pay: $19.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Kent, WA 98032 (Required)
Work Location: In person
