Job description
Job Summary: The Physical Therapy Front Desk Receptionist greets, and schedules patients. This individual verifies insurance benefits for all PT appointments and ensures all visits are properly authorized. This individual serves as the liaison between patients and PT Staff.
Essential Duties:
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Greets patients and visitors in a prompt, courteous, and helpful manner.
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Checks in patients, verifies and updates demographic and insurance information in EHR.
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Update the EHR on patients arrival and referral information.
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Utilizes EHR to enter co-payments and notes to the Business Office.
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Checks out and makes patient follow-up appointment with Physical Therapy Provider.
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Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
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Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization as determined in verification process.
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Track authorized PT visits, unit and time limits. Informs therapist when additional visits need to be requested and provides therapist the appropriate forms, should clinical information be required for insurance authorization for initial and ongoing visits.
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Creates a new patient packet that includes: PT benefit verification form, physical and prescription.
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Collects self-pay and co-payments as indicated on the fee schedule
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Answers telephone, screens calls, takes messages, and provides information.
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Assist patients with ambulatory difficulties.
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Screens visitors and responds to routine requests for information.
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Maintains work area and lobby in neat and orderly manner.
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Re-supply front desk for the day.
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Collect applicable insurance co-pay information and referrals.
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Prepare all work for the next business day including referral number, authorization number for Physical Therapy visits.
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Print out all related paperwork for patients appointments with the therapist.
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Attends meetings as required.
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Performs related work as required.
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Other duties as assigned by manager/director.
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May be required to travel to multiple locations.
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Previous experience with Medical Billing, Navinet, insurance verification.
Minimum Requirements:
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High School diploma or GED minimum education requirement.
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Minimum of three years' experience in medical office environment with working knowledge of insurance portals and prior authorizations.
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Computer skills including, but not limited to, MS Office.
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Knowledge of business office procedures & medical terminology required.
