Company Overview
VeraBank is a $4+ billion independent community bank with over 40 locations across multiple regions in Texas. We pride ourselves on fostering a fun, family-friendly atmosphere while offering competitive salaries and excellent benefits. Recognized as one of the 100 Best Companies to Work for in our region, we are dedicated to supporting our team members’ growth and success.
Join us at VeraBank to be part of a dedicated team committed to protecting our customers’ assets through innovative fraud prevention strategies. We value proactive problem-solvers who thrive in collaborative environments and are passionate about maintaining the highest standards of compliance within the financial industry.
JOB PURPOSE
Responsible for applying Reg E and Visa rules daily related to the Bank’s debit card fraud prevention and detection program to minimize loss to the Bank and its customers.
DUTIES AND RESPONSIBILITIES
- Monitors fraud prevention applications on a daily basis to identify suspicious transactions and communicates findings to supervisor.
- Applies training to complete appropriate Reg E forms for customers.
- Makes recommendations to supervisor on how to limit or identify liability for future potential losses when a fraud trend is recognized.
- Monitors and reports status of identified fraud cases to supervisor.
- Maintains confidentiality and discusses fraud findings on a need to know basis.
- Effectively applies Visa Chargeback Rules and Guidelines.
CONTACTS
Daily contact with supervisor, customers, and bank personnel.
SPECIFIC REQUIREMENTS
- Minimum of 1 year of experience in banking.
- Exceptional listening and analytical skills.
- Knowledge of financial products and services.
- Knowledge of banking rules and regulations.
- Excellent oral, written and interpersonal communication skills.
- Excellent customer service skills.
PREFERRED REQUIREMENTS
- Spanish speaking
- Familiarity with the bank’s core system.
- Excellent time management skills.
- Knowledge of personal computer and related word processing and spreadsheet software.
- Detail oriented.
- Knowledge of various banking departments.
PHYSICAL REQUIREMENTS
Office setting with moderately varied desk-oriented activity, with fatigue being relieved by opportunities to stand and move around in a comfortable environment. Position requires repetitive wrist movement and good vision for accessing and viewing computer screens.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
