Onboarding & Licensing Manager
Pay: $80,000–$110,000 annually (DOE)
Employment Type: Full-Time
Location: Dallas–Fort Worth, TX or remote USA (Hybrid eligible)
Travel Requirement: 10–20% travel as needed for leadership meetings, customer meetings, audits, onboarding activities, or vendor coordination
Bonus Eligibility: Subject to semi-annual performance goal setting and performance review. Eligible for annual performance incentive plan
Reports To: Project Controls Manager
Who We Are – Tower Communications Expert (TCE)
Tower Communications Expert (TCE) is a nationwide infrastructure services company supporting wireless & wireline telecom, tower construction, civil operations, microwave transmission, emergency response, and EV charging projects across the U.S.
Our projects are complex, fast-moving, and field-driven. As TCE continues to grow, we are investing in disciplined project controls to improve visibility, predictability, and execution across the organization.
We are looking for an Onboarding Compliance leader who can bring structure without bureaucracy—and who understands how real projects actually get built.
The Role
The Onboarding & Licensing Manager is responsible for managing customer onboarding, vendor onboarding, workforce compliance, licensing administration, and operational compliance activities across TCE’s nationwide operations.
This role serves as a critical liaison between customers, vendors, operations teams, project leadership, compliance systems, and regulatory agencies to ensure TCE remains fully qualified and compliant to perform work across all applicable markets and customer environments.
The ideal candidate understands telecom, construction, or infrastructure operations and can effectively manage multiple concurrent compliance workflows in a fast-paced environment.
What You’ll Do
Customer Onboarding & Compliance
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Manage customer onboarding requirements from initiation through approval
- Coordinate execution and tracking of NDAs, MSAs, insurance certificates, and onboarding documentation
- Administer customer compliance systems including:
- AVETTA
- COMPLI
- NDPD
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Unify
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Customer-specific contractor management portals
- Ensure TCE maintains active and compliant status with customer onboarding systems
- Coordinate with Safety, Operations, HR, and Finance teams to collect required documentation
- Monitor compliance expirations and proactively manage renewals
Vendor & Partner Onboarding
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Manage onboarding and compliance qualification of subcontractors and vendors
- Collect and validate:
- Insurance certificates
- W-9 documentation
- Safety records
- Licensing documentation
- Workforce certifications
- Compliance acknowledgements
- Ensure vendor partners meet customer and regulatory compliance requirements before mobilization
- Maintain vendor compliance databases and scorecards
Purchasing & Vendor Operations Support
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Support sourcing and contractor procurement activities
- Solicit vendor and subcontractor quotations
- Perform quote comparisons and bid evaluations
- Assist with purchase order requisitioning and tracking
- Coordinate vendor invoice matching and reconciliation support
- Maintain vendor performance metrics and scorecards
- Support operations teams with contractor sourcing and availability coordination
Licensing & Regulatory Compliance
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Manage company contractor licensing and business registrations across states, counties, municipalities, and regulatory jurisdictions
- Coordinate:
- General contractor licensing
- Electrical contractor licensing
- Business registrations
- Annual renewals
- Secretary of State filings
- Regulatory filings and reporting
- Work closely with internal Qualified Party (QP) representatives to maintain licensing compliance
- Coordinate testing requirements, continuing education, and filing deadlines for QPs and company licenses
- Maintain organized records of all active licenses, bonds, insurance certificates, and compliance filings
- Monitor regulatory changes affecting operational compliance
Process Management & Continuous Improvement
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Develop and improve onboarding and compliance workflows
- Create standardized documentation and tracking systems
- Improve visibility into compliance status, expirations, and operational readiness
- Partner with Operations, Safety, HR, Finance, and Executive Leadership to streamline onboarding processes
- Identify operational risks and recommend practical solutions
- Support audit preparation and documentation management
Systems & Tools
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Partner with Operations using field and project systems (e.g., FieldClix or similar)
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Collaborate with Finance using QuickBooks and internal reporting tools
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Utilize Google Workspace or Microsoft Office Suite for dashboards, documentation, and reporting
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Improve data flow between field execution, finance, and leadership
Cross-Functional Partnership
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Work closely with Project Managers, Operations Managers, and Finance
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Support project planning, change management, and scope tracking
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Identify process gaps and recommend practical improvements
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Act as a trusted advisor to executive leadership
Governance & Continuous Improvement
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Support standardization of project setup, reporting, and closeout
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Improve forecasting accuracy and early risk identification
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Help scale project controls processes as the company grows
What You Need to Be a Fit
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5–10+ years of experience in onboarding, compliance, licensing, vendor management, operations coordination, or related roles
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Experience in telecom, construction, infrastructure, utilities, or industrial services strongly preferred
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Strong understanding of contractor licensing and regulatory compliance processes
- Comfort working with incomplete data and building clarity
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Experience partnering with operations and finance teams
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Proficiency with spreadsheets, reporting tools, and project systems
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Strong organizational and documentation management skills
- High attention to detail and accountability
Pay & Benefits
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Market salary range: $80,000–$110,000, based on experience and scope
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EXCELLENT benefits including medical, dental, vision, life, disability, and supplemental coverage
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Paid time off and holidays
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High-visibility role with direct impact on company performance
Why TCE
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Project controls is viewed as a strategic function—not overhead
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Direct access to operations and executive leadership
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Opportunity to build structure that actually helps the field
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Culture that values accountability, clarity, and execution
At TCE, the successful onboarding of partners helps generate high-quality & performance opportunities!
