Job Summary
Join our dynamic Insurance agency as a Customer Service Representative/Marketing professional, where your enthusiasm and communication skills will drive exceptional client experiences and support our marketing initiatives. In this role, you will serve as a vital link between our company and our valued customers, providing outstanding support while actively promoting our brand. Your experience will help expand our reach and foster lasting relationships with senior client bases. This paid position offers an exciting opportunity to develop your skills in customer service, marketing, and data management within a vibrant, growth-oriented environment. (No selling).
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring top-tier customer support and satisfaction.
- Assist clients with product or service information, troubleshooting issues, and resolving complaints efficiently. Insurance related questions.
- Support marketing campaigns by distributing promotional materials, gathering customer feedback, and increasing brand awareness. Email blast, mailers.
- Maintain accurate records of customer interactions, transactions, and feedback using data entry tools and CRM systems (Agency Bloc).
- Develop strategies for improving customer experience and expanding outreach efforts. Marketing to Social Media platforms. (i.e. Facebook, LinkedIn, Next door).
- Demonstrate excellent phone etiquette, active listening skills, and clear communication to build rapport with mostly retired/pre-retired audiences.
Requirements
- Proficiency in multi-tasking and ability to work independently. NOT micro managed.
- Previous experience in customer support, client services, or marketing/advertising is advantageous
- Strong markeitng and computer aptitude with the ability to identify opportunities.
- Excellent communication skills—verbal—along with active listening abilities
- Technical proficiency in Microsoft Office Suite and general computer skills-Our personal CRM system is Agency Bloc
- Experience with data entry, analysis skills for interpreting customer feedback or sales data preferred
- Demonstrated organizational skills to manage multiple tasks efficiently.
- Knowledge of phone etiquette standards and professional demeanor in all interactions
This role is ideal for motivated individuals eager to grow their career in customer service and marketing while making a positive impact on clients’ experiences. We value energetic team players committed to excellence and continuous improvement!
Pay: $20.00 - $24.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
