ECS is seeking a Customer Support Specialist (up to level IV) to join our team in Memphis, TN.
As a Customer Service Specialist, your primary focus will be delivering best-class customer support to USPS customers, researching and resolving in-depth disputes, issues and complaints, and providing inputs resolutions in the SalesForce system.
Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.
Primary job responsibilities include:
- Researches in-depth and resolves disputes and inputs resolutions in the SalesForce system.
- Respond to customer issues via phone, and email
- Must build familiarity with a variety of the field's concepts, practices, and procedures
- Independently performs a variety of complicated tasks and acts as a subject matter expert on postage adjustments.
- High proficiency in computer skills and application software issue resolution practices.
- Strong interpersonal and professional oral and written communication skills.
- Ability to lead and direct the work of others.
- Other duties as assigned
This position requires the ability to work four days per week, onsite, at the USPS location in Memphis, TN.
Requirements:
- Requires an Associate's degree (or 2 years of experience in lieu of a degree), and 6 years of relevant experience.
- High proficiency in MS Excel required.
- Familiarity with database concepts required.
- Experience in software problem analysis and resolution required.
- Ability to work independently with very limited supervision on complicated tasks required.
- Strong interpersonal and professional oral and written communication skills required.
- Ability to assist team members in methods of technical problem resolution.
- Ability to adapt to rapidly changing requirements.
- U.S. Citizen or Green Card holder and must be able to obtain Public Trust clearance.
Req Benefits:
Benefits - Everforth ECS
