We are a sales and business consulting firm representing AT&T, committed to delivering exceptional customer experiences through personalized, in-person service. Our Melville office is seeking a Customer Enrollment Representative who excels at building relationships, providing solutions, and creating a positive in-store experience for every customer.
In this role, the Customer Enrollment Representative will work directly with customers in a retail environment, guiding them through AT&T’s latest 5G devices, wearables, and service plans. You will ensure each customer leaves informed, confident, and fully connected with solutions that meet their individual needs.
Customer Enrollment Representative Responsibilities:
- Provide in-person support to customers, identifying needs and recommending appropriate AT&T products and services
- Demonstrate the features and benefits of smartphones, devices, and plans in a clear and engaging manner
- Assist with device upgrades, activations, and data transfers to ensure a seamless onboarding experience
- Educate customers on plan options, including unlimited data, hotspot capabilities, streaming, and international features
- Recommend solutions that deliver the best overall value for individuals and families
- Deliver a high-quality customer experience that encourages customer satisfaction, retention, and referrals
Customer Enrollment Representative Qualifications:
- Previous experience in customer service, retail, or a client-facing role is a plus
- Strong communication and interpersonal skills
- Organized, goal-oriented, and able to manage multiple customer interactions effectively
- Positive attitude with a commitment to delivering an excellent customer experience
- Applicants must be at least 18 years of age due to company policy and/or legal requirements.
Job Type: Full-time
Pay: From $1,100.00 per week
Work Location: In person
