Overview
We are seeking a professional and personable Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming environment. This role requires strong communication skills, hospitality experience, and the ability to handle multiple responsibilities efficiently. Willingness to work nights and weekends as well as some holidays is a must.
Responsibilities
- Greet guests warmly and provide outstanding customer service during check-in and check-out processes
- Manage multi-line phone systems with professionalism, utilizing proper phone etiquette
- Handle guest inquiries, reservations, cancellations, and modifications accurately and promptly
- Assist guests with concierge services, including providing local information and amenities details
- Maintain guest records and manage billing procedures efficiently
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Address guest concerns or complaints promptly to resolve issues effectively
- Uphold hotel policies and procedures related to guest services and safety protocols
- Support night audit procedures as needed, ensuring accurate financial reporting for overnight shifts
Experience
- Previous experience in hospitality management or hotel front desk operations is required
- Strong customer service background with excellent communication skills
- Familiarity with hotel management software systems and multi-line phone systems is advantageous
- Experience in resort or hotel environments with a focus on guest relations enhances suitability for this role
- Knowledge of hospitality industry standards, including guest services, night audit procedures, and front desk operations, is beneficial
Pay: $17.00 - $19.00 per hour
Benefits:
Application Question(s):
- How many years of hotel front desk experience do you have?
Experience:
- hotel : 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
