**WEEKENDS A MUST**
SUMMARY
Welcome all guests to the restaurant in a friendly and hospitable manner, exceeding guests' expectations. Greeting and seating all guests in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
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Demonstrates the ability to make all guests feel welcome by greeting them with a smile in a pleasant, genuine and hospitable manner.
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Displays the ability to make polite conversation with guests.
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Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
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Prepares lobby and front host stands for guests' arrival, assuring it is neat and orderly.
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Retrieves menus from all serving stations and sets up front for guest arrivals.
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Displays the daily specials.
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Stocks placemats, toothpicks, menus and mints whenever required.
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Places plates and silverware on tables as needed.
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Answers phones in a prompt, enthusiastic and professional manner.
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Greets all guests with a smile.
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Checks seating chart first, then escorts guests to available tables in a friendly manner.
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Records and writes names on the waiting list.
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Explains menu items using suggestive selling techniques.
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Coordinates traffic flow in the lounge and dinning room areas.
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Maintains cleanliness and neatness of the lobby, restrooms, host/hostess station and menus.
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Inquires about guest satisfaction upon their departure.
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Thanks guest for visiting, inquires into their experience, and invites guest to return again.
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Sells gift certificates as needed.
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Provide 100% guest satisfaction through exceptional service.
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Responsible for collecting all funds for carryout orders and gift certificate sales.
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Safe and careful handling of cash, gift certificates, and charge receipts.
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Abides by the restaurants standards, policies, procedures, and safety rules at all times.
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Reports to work on time, well groomed and properly attired.
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Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
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All other duties as assigned.
