Job Summary:
The Inside Sales Administrator is an office-based sales and customer service role based at the SWISS KRONO Particleboard Facility. The Inside Sales Administrator will be responsible for managing inside sales account management, Home Store retail sales, and transportation.
Duties/Responsibilities:
Customer Management
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Maintain and update Vendor Managed Inventory Programs (forecasting, transfer process and invoicing)
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Maintain TruWood sample process
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Provide backup support for Inside Sales (Particleboard and TruWood).
Home Stores Responsibilities
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Responsible for management of Vendor Management Inventory Programs for Home Stores.
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Maintain and update order entry and invoicing of SWISS KRONO inventory in Home Stores Retailers Vendor Managed Inventories
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Maintain and update logistics associated with Home Stores Retailers Vendor Managed Inventory Programs
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Maintain and update in-bound phone calls and emails to respond to product inquiries, product availability, installation questions, warranty, etc.
Logistics for Home Stores
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Maintain and update customer communications as it relates to rail and truck freight
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Maintain and update communications with transportation carries as required
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Research, contact and request quotes from alternative carries if core carrier is not available
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Scheduling and notification of customer pick up shipments (will call orders)
Outside Sales Support
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Data entry for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
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Maintain internal systems to provide various reports for sales, accounting, retailers and composite paneling association
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Support outside sales team with Lumber Track Sales Reporting Tools
Operations Support
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Responsible for participation in scheduling meetings to ensure accurate and efficient communication between sales and production
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Cross train with scheduler to provide back up support and production reports as needed
System Administration & Reporting
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Serve as the SAP or LumberTrack Secondary User, troubleshooting, and system optimization.
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Maintain daily, weekly, and ad hoc reports to support Sales and Operations.
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Analyze data to identify trends, inefficiencies, and opportunities for improvement.
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Other duties as assigned.
Education and Experience:
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Associates degree in Business, Sales, Marketing, or equivalent work experience
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Proficiency with Microsoft Office applications (Excel and Word); experience with sales or inventory software preferred, SAP experience a plus
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In-depth understanding of sales principles and customer service practices
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Excellent verbal and written communication skills as well as the ability to work well with any team and motivate others
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Strong analytical, organizational, time management and multitasking skills
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Ability to collect, organize, and interpret data
Environmental Conditions:
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May be exposed to dust, noise, trip hazards, and variable weather and temperatures.
Required Personal Protective Equipment:
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Positions may require Personal Protective Equipment (PPE) at specific times. Examples of PPE which may be required include high visibility garments, hand protection, eye protection, hearing protection, a hard hat, and foot protection.
EEO: Swiss Krono USA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
