Location
Brownsville, Texas
Department
Infrastructure & Operations
Scope of Job
To advise and provide advanced consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing complex and advanced information to faculty, staff, students, and various other groups regarding computers and their usage.
Description of Duties
- Consults with users on the use of computers and provides solutions in resolving complex and advanced computer related problems.
- Provides routine and advanced level software and hardware support services and technical assistance services to all departments and other groups.
- Installs, maintains, repairs, and provides support for computer hardware and software.
- Performs and/or coordinates the analysis, development, and testing of systems and procedures.
- Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
- Performs and/or coordinates the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
- Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
- Provides responsible staff assistance to the assigned supervisor; prepares and presents staff reports and other necessary correspondence as required.
- Installs and maintains computer networks.
- Keeps up to date on new and developing technology.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
May supervise Computer User Services Specialist I, clerical, direct wage or work study employees.
Required Education
Bachelor’s Degree in Computer Science, Computer Information Systems, or a related field or a combination of education and experience as stated below.
Licenses/Certifications
None.
Required Experience
- One (1) year of experience in a computer related field; or
- Associate’s Degree in a computer related field and a minimum of three (3) years of experience with computers and networks common to the University; or
- Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.
Equipment
Use of standard office equipment, use of computer hardware, software and applications.
Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.
Working Conditions
Needs to be able to successfully perform all required duties. Indoor office environment.
Other
Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.
Physical Capabilities
N/A
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
07/27/2026
If Yes, Provide Grant Expiration Date
