ABOUT OUR CITY
The City of Sunrise is more than a workplace — it’s a community built on our Three Pillars: Customer Service, Collaboration, and Transparency. We're committed to creating an environment where innovation thrives, teamwork is celebrated, and every employee has the opportunity to grow and make a lasting impact.
As a full-service municipality and one of South Florida’s premier cities, Sunrise offers competitive salaries, comprehensive benefits, professional development opportunities, and a strong culture of recognition. Whether you’re helping residents, shaping policy, or improving city operations, you’ll be part of a team that’s passionate about service excellence and community pride.
We take pride in being home to the back-to-back NHL Stanley Cup Champion Florida Panthers, a vibrant arts and entertainment district, and a diverse community that truly embodies what it means to Live, Work, and Play in Sunrise.
Effective January 2026, the City has launched an Alternative Work Schedule designed to further support employee work-life balance — providing eligible staff with two three-day weekends per month through an every-other-Friday-off model. This initiative reflects our continued focus on flexibility and employee well-being.
NATURE OF WORK
This position provides technical and administrative expertise for the City’s utility billing operations within the Enterprise Resource Planning (ERP) system. Responsibilities include coordinating with the utility billing software vendor to resolve technical issues related to billing and collections, applying system fixes, and troubleshooting billing calculation, processing, and posting errors. The role ensures scheduled processing jobs run and complete successfully, assists with creating and generating reports to support utility billing and accounting/audit functions, and manages the accurate and timely implementation of rate changes while maintaining appropriate internal controls. Creates, modifies, and runs SQL reports, including simple queries and data extractions, to assist with troubleshooting, user support, and routine reporting needs. This position also evaluates and enhances technical, billing, and accounting procedures, working closely with Finance staff to reconcile accounts and resolve complex issues. Additionally, it supports the rollout of new utility-related software and collaborates with City staff to maintain accurate, efficient, and reliable billing processes.
This position also gathers/surveys information about business processes; aligns systems to support those processes; and ensures that required reports are completed timely, leveraging modern technologies to optimize systems performance and enhance organizational efficiencies. Also collaborates with the cybersecurity team to maintain, troubleshoot, and enhance application and technology systems, with a specific focus on implementing and maintaining cybersecurity measures. This position requires specialized cybersecurity training to support the IT department and the organization. The specific courses needed may vary based on your role within the IT department, the organization's needs, and the technologies in use.
