Key Performance Indicators
This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.
Knowledge, Skills, and Abilities
- Knowledge of vehicle/s and vehicle usage of air brakes.
- Knowledge of city of Albuquerque streets, roads, airports and surrounding areas.
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Excellent guest service skills.
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Knowledge of hazards and standard safety practices related to the operation of assigned vehicles.
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Knowledge of the operations, services, activities, promotions of the resort, casino and transportation programs.
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Ability to drive in adverse weather conditions.
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Ability to maintain and update proper certifications.
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Ability to respond to requests and inquiries from the general public.
Required:
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Must be at least 25 years of age.
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High School diploma or GED equivalent required.
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One (1) year of experience in guest services and /or dealing with the general public
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Ability to drive Manual and Automatic Transmission vehicles.
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
- Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
- Class B CDL with Passenger endorsement is preferred.
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Must be able to successfully pass a stringent background investigation.
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Will require a pre-employment and random drug screening.
Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 50 lbs.)
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 50 lbs.)
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 50 lbs.)
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Seeing
The ability to perceive the nature of objects by the eye.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
The worker is subject to:
- Visual acuity requirements: to operate motor vehicles or heavy equipment.
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Activities occur inside and outside. Outdoor work is subject to temperature extremes and inclement weather conditions.
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Noise: There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.
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Hazards: Includes a variety of physical conditions, such as proximity to moving vehicles, exposure to high heat or extreme cold. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement, asphalt structures and surfaces.
