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Seasonal Bourbon Specialist/Tour Guide

Log Still Distillery Management Company LLC
New Haven, KY

Job Details

Seasonal

Qualifications

Crowd interaction
Customer communication
Tour storytelling techniques
Educational talks
Windows
Conducting guided tours
High school diploma or GED
Customer engagement
Desktop applications
ServSafe Alcohol Certification
Order taking
Productivity software

Full Job Description

Job Summary/Primary Functions:

Log Still is seeking a seasonal Bourbon Specialist/Tour Guide to lead tastings, tours, and other customer experience events, providing information to individuals and groups. As assigned, the Bourbon Specialist/Tour Guide prepares and serves alcoholic and nonalcoholic beverages to patrons, oversees the stock of liquor and bar supplies, and collects money for drinks served.

Major Job Responsibilities/Key Duties:

Prepares and serves Log Still Distillery products and nonalcoholic drinks as ordered, educating guests on products and offerings
Greets customers, provides customer with initial safety and administrative information and direction, and distributes any safety devices required
Conducts tasting/tour/experiences, providing interesting information about campus locations, buildings, or specific points of interest, while tailoring to the age and interest of customers, as well as skills and ability levels
Describes operations of mini-still in the Tasting Room as it relates to products served
Describes the operations of the production and distillation processes in the distillery
Solicits feedback from customers on Log Still Distillery’s products and works with distillers on developing ideas for “special select offerings” based on consumer feedback and/or trends
Facilitates rich discussions that maintain customer interest, relaying important or interesting historical facts, dates, and anecdotes related to Log Still Distillery
Maintains the bar and keeps it clean and organized; attractively displays glasses and liquor bottles
Ensures that customers are of legal drinking age by checking photo identification
Uses proper judgment and, when necessary, declines service to customers who are intoxicated or disruptive
Collects money from customers for drinks prepared and served
Submits orders or creates requisition forms for liquor, beer, and other tasting-related supplies
Engages wit and charm to enhance the customer experience.
Maintains compliance with all applicable safety practices, environmental regulations, and established policies
Performs other duties as periodically assigned

Skills / Experience Required:

Must be 21 years of age or older
Knowledge of, and passion for, bourbon, whiskey, and distilled spirits
At least 2 years of related (bourbon) experience required
Trade knowledge - Understanding the retail and on-premise buyer mindset
Excellent customer service skills and focus on serving customers and attention to detail, going above and beyond what the customer expects
Ability to provide experiences (tours/tasting) that are clear, informative, and entertaining
Understanding and knowledge of (or strong desire to learn) the family history in the bourbon industry
Great public speaking skills
Ability to remain calm when dealing with unruly and argumentative patrons
Ability to learn point of service software used by company
Maintain a positive, friendly demeanor at all times
Must be punctual
Ability to complete orders quickly and accurately
Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise
Strong oral communication skills: ability to talk to others to convey information effectively; strong written communication skills
Excellent time management skills: ability to be proactive and take initiative
Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently
Empathy- Being aware of others' reactions and understanding why they react as they do
Teamwork – Ability to flex scope of responsibility and perform other functions as needed, regardless of job description
Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs)

Desired Skills:

Executive or Certified Bourbon Steward
Completion of ServSafe Training
Completion of Server Training in Alcohol Regulations (STAR)

Completion of mixology, barkeeping, or other related training required

Education Required:

High School Diploma or GED
Certified Bourbon Steward within 30 days of hire (or as class offerings allow)
Successful completion of SERV Safe Training within 30 days of hire
Successful completion of Server Training in Alcohol Regulations (STAR) upon hire

Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)

Prolonged periods of standing and walking
Must be able to work in varied climatic conditions
No allergies/sensitivities to spirits distilling environment
Physically able to speak for long periods of time while walking without becoming winded
Flexible schedule to work on weekends
Must be able to lift at least 15 pounds

Reports to: Visitor Center Manager

Log Still Distillery is committed to provide equal employment opportunities to all applicants for employment without regard to race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran’s status, or any other status or characteristic protected by applicable law.

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