Purpose:
The Central Business Office Team Lead is responsible for the day-to-day functions of an assigned Team(s), distributing and assigning work to Team Members to ensure the timely completion of job duties, monitoring quality and quantity of work performed by the Team, and working closely with the CBO Supervisor to uphold established protocols
Essential Duties/Responsibilities:
-
Possess a clear understanding of Team’s responsibilities and the ability to effectively communicate those responsibilities to the Team
-
Effectively communicate to staff goals, objectives, policies and procedures
-
Continually review processes, policies, and procedures for appropriateness
-
Work with Team to maintain continued learning
-
Consistent monitoring of work load with triaging to other Team Members as needed in order to meet established time lines
-
Perform quality assurance audits on each Team Member to ensure completeness of duties performed
-
Effectively communicate weaknesses and improvements to staff
-
Provide training for new employees and re-education of current personnel
-
Work with Peers, other Departments in an effective manner to identify and resolve issues
-
Review financial reports and information and take appropriate action based on that information
-
Assist with interview of employee candidates
-
Assist with preparation and communication of employee performance evaluations
-
Assist with review of employee vacation and time off requests and provide required coverage
-
Investigate new technologies for improved efficiencies and effectiveness of department
Other Duties:
Qualifications:
Required:
-
Strong coaching / mentoring skills
-
Strong written and verbal communication skills
-
Strong analytical, problem solving, and decision-making skills
-
Working knowledge of Revenue Cycle
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)
Physical Demand
Required?
Frequency
Competencies
General
-
Customer Service
-
Professionalism/Integrity/Responsibility
-
Teamwork/Process Focus
-
Dependability/Punctuality
-
Interpersonal Relationships/Communication
-
Judgment/Decision Making/Problem Solving
-
Quality/Quantity
-
Initiative
-
Safety/Housekeeping
-
Organizational Skills/Time Management
Department Specific:
-
Ability to guide and coach Team Members
-
Professional communication skills
-
Ability to consistently meet deadlines
-
Resourceful
-
Work independently, with minimal supervision and appropriate need for additional input
