Do you love connecting with people, building relationships, and helping them find the support they need, even in their most difficult moments? Maybe you've been through a divorce or a family law matter yourself and know firsthand how much it matters to feel heard from the very first phone call.
January Family Law, LLC is a growing family law boutique firm seeking a driven, empathetic, and experienced sales professional to serve as our Intake Sales Specialist. This is not a traditional administrative role — it is a high-impact, revenue-generating position for someone who thrives in a consultative sales environment and understands the nuance of connecting with people during emotionally sensitive moments.
You will be the first voice prospective clients hear and a key driver of our firm's growth. If you lead with empathy, own a pipeline, and know how to convert leads into signed clients, we want to hear from you.
Compensation:
$65,000 base salary + excellent bonus potential
Responsibilities:
Sales & Lead Conversion
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Own the full intake sales cycle — from first contact to signed engagement
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Respond to inbound leads via phone, email, and web within established SLA windows; maintain urgency and professionalism at every touchpoint
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Conduct structured intake consultations to assess legal needs, determine case eligibility, and confidently guide prospective clients through service offerings, pricing, and next steps
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Execute outbound follow-up strategies on warm leads, cold prospects, and lapsed inquiries to maximize conversion rates
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Meet and exceed monthly conversion targets and KPIs
Pipeline & CRM Management
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Maintain accurate, real-time records in the CRM (Smokeball); own pipeline hygiene and lead progression from inquiry to close
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Build and run automated follow-up workflows to reduce lead drop-off
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Produce weekly performance reports tracking lead volume, conversion rates, pipeline value, and trends — with actionable recommendations to improve outcomes
Referral Program Development
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Proactively build and grow a structured referral network with professionals in legal, therapy/counseling, financial services, and other adjacent fields
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Cultivate relationships with former and current clients to generate organic referrals
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Partner with marketing to develop outbound sales strategies, co-marketing opportunities, and firm partnership pipelines
Scheduling & Client Experience
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Coordinate and manage attorney consultation calendars to maximize capacity and minimize no-shows
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Serve as a seamless handoff point between intake and the legal team, ensuring thorough documentation and warm transitions
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Champion a client experience that makes every prospective client feel heard, respected, and confident in choosing our firm
Operational Collaboration
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Work cross-functionally with attorneys, marketing, and operations to continuously refine intake processes and improve client conversion
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Identify and implement software or automation opportunities to optimize the intake workflow
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Support operational tasks as needed (email drafting, spreadsheet reporting, scheduling coordination)
Qualifications:
Experience & Background
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3–5+ years of proven sales experience, preferably in professional services, legal, healthcare, or a high-trust consultative sales environment
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Demonstrated track record of meeting or exceeding sales quotas and converting leads in a consultative setting
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Experience managing a CRM and owning a sales pipeline end-to-end
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Background in the legal industry or legal intake is a strong asset
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Familiarity with Smokeball, Clio, or similar legal practice management software preferred
Skills & Competencies
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Consultative, empathy-driven sales approach — you can close without being pushy
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High emotional intelligence; comfortable navigating sensitive conversations with people in distress
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Strong communicator — articulate, professional, and personable in all formats (phone, email, video)
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Self-motivated, target-driven, and highly organized with the ability to manage high-volume outreach independently
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Tech-savvy with proficiency in CRM tools, MS Office, and Google Suite; ability to identify and implement automation opportunities
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Comfortable with both warm lead follow-up and cold outreach/networking
Education
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Bachelor's degree preferred (Business, Communications, or related field)
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High school diploma or GED required; relevant experience may substitute for degree
Other Requirements
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Must reside in Illinois
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Ability to work in the office in Chicago on occasion; role is primarily remote
About Company
We are a small, remote-first family law firm dedicated to providing excellent legal services to individuals navigating one of the most difficult chapters of their lives. Our team is tight-knit, driven, and deeply committed to the people we serve. We're growing. We want the right person to grow with us.
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