Vision Real Estate is a local full-service real estate sales and property management brokerage seeking an approachable, patient, not easily intimidated, quick thinker to be an Account Manager within our company.
The Account Manager will be responsible for owning the client/customer relationship. The manager will manage their portfolio and ensure proper processes, practices, and procedures are filled for all their tasks associated with their account.
The Portfolio Manager will report to the Account Team Lead.
Responsibilities
Leasing & Tenant Management
- Approve applicant exceptions based on established screening criteria.
- Monitor the rent roll to track revenue trends and occupancy status.
- Track lease statuses and ensure timely renewals, terminations, and adjustments.
- Establish renewal terms that align with market conditions and owner expectations.
- Oversee eviction processes and ensure compliance with legal and company protocols.
- Handle escalated tenant calls and issues with professionalism and efficiency.
Property & Maintenance Oversight
- Oversee property-specific criteria to ensure compliance with owner requirements and regulatory guidelines.
- Ensure accountability for property conditions through regular inspections and adherence to maintenance standards.
- Review and complete site visits to ensure compliance with company and owner standards.
- Authorize maintenance approvals within budget and in accordance with property needs.
- Serve as the primary vendor contact for inquiries and ensure seamless communication with service providers.
Operational & Market Expertise
- Maintain owner communication by addressing concerns, answering inquiries, and providing proactive updates including updating and sending owner reports.
- Manage escalations by addressing and resolving complex tenant, owner, or vendor issues.
- Provide coverage when team members are out or when a position is vacant.
- Maintain market expertise by staying informed on local trends, pricing, and regulatory changes.
- Ensure completion of Aptly tasks in alignment with Vision Real Estate standards, contributing to compliance, operational efficiency, and process improvements.
Required Skills
- Strong leadership and team management skills.
- Adaptive and willing to champion change.
- Collaborative nature to work with other departments and teams.
- Ability to coordinate and manage multiple tasks and people.
- Navigate complex situations and provide agreeable solutions, weighing trade-offs and benefits for the team and Vision Real Estate.
- Positive attitude with the ability to remain professional under stressful circumstances.
- Excellent attention to detail, customer service, and leadership skills.
- Strong oral and written communication skills.
- Demonstrated ability to diffuse and respond to customer and personnel concerns to prevent escalation.
- Competence in operating computer software, telephone, calculator, copy machine, Microsoft & Google Suite.
- Ability to work a flexible schedule; this role does not have fixed hours, as workload depends on seasonal demand and active issues.
- Exceptional organizational, problem-solving, and interpersonal skills.
Not Required but Appreciated
- Minimum of 3 years’ experience in property management/real estate industry.
- 2 years' experience leading a team of individuals.
- Strong familiarity with affordable housing laws and anti-discrimination legislation.
- Experience with MacOS, digital signatures, and cloud-based software (training provided on the company’s software).
Benefits
- PTO
- 10 Paid Holidays
- Flexible Hours
- Work from Home Opportunities
- Employee Financial Assistance
- Bereavement Leave
- Company Paid Professional Development Conferene and Seminars
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Paid training
Work Location: Hybrid remote in Provo, UT 84604
