Looking for a career that truly makes a difference while also offering exceptional benefits and work-life balance? Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living. TC-HHS is looking for a full-time Case Worker for our Deaf and Hard of Hearing Division and be part of a mission-driven team that shows up every day for our community.
This role offers outstanding benefits, including hybrid work opportunities, generous paid vacation and sick leave, comprehensive health, dental and vision insurance, access to a free health clinic for you and your dependents, a robust retirement plan, and much more.
You’ll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another; celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human.
We’re looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you’re passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we’d love to hear from you.
The Case Worker determines applicants' eligibility for a variety of social services available and/or provides other social services related to crisis intervention and short-term case management. Interviews clients, collects and completes required eligibility documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance. Refers clients to clinical and social service provider resources. May serve as lead worker over subordinate social services staff.
DISTINGUISHING CHARACTERISTICS:
This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.
Education and Experience:
Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
Fluent/Advanced Knowledge of American Sign Language (ASL)
Preferred:
Interpreter Certification from the Board for Evaluation of Interpreters of the Texas Commission for the Deaf and Hard of Hearding; or National Interpreter Certification from National Registry of Interpreters for the Deaf.
Knowledge, Skills, and Abilities:
Knowledge of:
-
Knowledge of Deaf culture and the unique communication needs of Deaf, Hard of Hearing, Deafblind, and Late-Deafened individuals.
-
Policies, practices, procedures and terminology of assigned function.
-
Local social services, organizations and programs and the resources available.
-
Federal, State and Local program laws and requirements.
-
Modern office practices, procedures and methods.
-
Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
-
May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
Skill in:-
Proficiency in American Sign Language (ASL)
-
Providing assistance to clients.
-
Interviewing techniques.
-
Problem-solving and decision-making.
-
Referring clients to appropriate social services organizations and programs.
-
Math computation.
-
Operating a variety of modern office equipment, including a computer.
-
Both verbal and written communication.
Ability to:
-
Communicate effectively in ASL and written English
-
Adapt to changing client needs and program priorities
-
Deal effectively with persons experiencing crises and economic stress.
-
Work effectively, collaboratively, and courteously under high-pressure circumstances with a multidisciplinary team.
-
Prepare accurate and complete records and reports.
-
Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources.
-
Manage time well and meet timelines.
-
Communicate effectively.
-
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.
Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
Work Hours: 8 am - 5 pm, Monday-Friday.
Location: 2201 Post Road, #134 Austin, TX 78704
Department: Health & Human Services
Criminal, Driving, Education, and Employment Background Checks Required.
For updates or questions on this position, contact: [email protected]
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
