Job Summary:
The Center Coordinator is responsible for overseeing the daily operations of an ABA therapy center, ensuring smooth administrative functioning, maintaining compliance with policies and regulations, supporting Behavior Therapist’s, and ensuring a high-quality experience for clients and families. This role serves as a liaison between therapists, families, and management to support the overall mission of delivering effective behavioral therapy services.
Key Responsibilities:
Administrative Operations
● Oversee day-to-day administrative functions of the ABA center
● Schedule therapy sessions, staff meetings, and center events
● Manage and maintain client and staff records, ensuring confidentiality and compliance with HIPAA ● Monitor and order office and therapy supplies
● Maintain a clean, organized, and welcoming facility Staff Support & Coordination
● Assist with center orientation, shadowing, and training of new Behavior Therapist’s ● Track staff certifications (RBT, etc), continuing education, and compliance documents
● Support team communication and morale through regular updates and team-building efforts Client Services
● Serve as the primary point of contact for client families
● Coordinate ongoing client communication and assist with scheduling
● Handle inquiries, concerns, and feedback from families with professionalism and empathy Compliance & Quality Assurance
● Conduct regular audits of documentation and records for compliance
● Support clinical team in preparing for audits, site visits, and accreditations Reporting & Communication
● Generate and submit weekly/monthly reports on center performance, scheduling, and utilization
● Communicate effectively with leadership and external partners as needed
● Monthly meetings with Clinical Director
● Host weekly “town hall” meetings with all Behavior Therapist’s
Qualifications:
● Bachelor’s degree in healthcare administration, psychology, education, or a related field (preferred)
● 2+ years of experience in an administrative or coordinator role, preferably in a healthcare or behavioral health setting
● Knowledge of ABA therapy services and terminology (preferred)
● Proficiency in scheduling software, EHR systems, and Microsoft Office Suite
● Strong organizational, communication, and multitasking skills
Key Skills & Competencies:
● Excellent interpersonal and customer service skills
● Attention to detail and problem-solving ability
● Takes initiative
● Organized
● Ability to manage confidential and sensitive information
● Flexibility and adaptability in managing changing priorities
● Experience with implementation of the methods of Applied Behavior Analysis
Reports To: Clinical Director
Work Schedule: Full-time, Monday to Friday 11:00-7:00pm 40 hours Compensation: $27-$30
Pay: $27.00 - $30.00 per hour
Work Location: In person
