Front Desk Agent
Duties:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional and timely manner
- Assist guests with luggage and other requests
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Previous experience in a customer service role is preferred
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As a key member of our hotel staff, you will play a vital role in providing exceptional customer service and ensuring guest satisfaction. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to join our team!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
Experience:
- Customer service: 2 years (Preferred)
- Hotel Customer Service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Springfield, VA 22150 (Required)
Ability to Relocate:
- Springfield, VA 22150: Relocate before starting work (Required)
Work Location: In person
