A & M Top Quality Services, Inc. is seeking a dependable, organized, professional Customer Service Representative to join our team.
Full-Time
Monday through Friday
The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks.
Responsibilities
- Answer and respond to customer phone calls and emails in a professional and timely manner.
- Receive, document, and follow up on customer service requests.
- Create and update work orders and maintain accurate service records.
- Follow up on scheduled and completed services.
- Prepare and send service completion notifications, reports.
- Assist with scheduling, customer updates, and general administrative duties.
- Communicate professionally with property managers, customers, vendors, and team members.
Qualifications
- Previous customer service or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional telephone and email etiquette.
- Basic computer skills, including Microsoft Outlook, Word, Excel, Adobe Acrobat.
- Ability to work independently and as part of a team.
- Bilingual English/Spanish.
Work Location: In person
