iTrust Wellness is seeking an actively certified Medical Assistant to join our outpatient mental health practice in a primarily patient services–focused role. This position is ideal for someone with a strong interest in mental health, excellent communication skills, and a passion for delivering outstanding patient experiences in a collaborative, team-oriented environment.
While this is a Medical Assistant position, the role is largely administrative and patient-facing (approximately 70%), with a smaller clinical component (approximately 30%). Both experienced and newly certified Medical Assistants are encouraged to apply. As a growing organization, we value team members who are adaptable, tech-savvy, and motivated to support efficient, high-quality patient care.
Position Overview
This role blends front-office coordination with limited clinical responsibilities to support providers and ensure a seamless patient experience. This position will be primarily based out of our Greenville office; however, occasional travel to our Anderson and Spartanburg offices will be required to provide coverage and support as needed.
Primary Responsibilities (Patient Services Focus)
- Managing incoming and outgoing patient communication (phone calls, messages, and other correspondence) and documenting interactions accurately
- Scheduling, rescheduling, and confirming appointments
- Checking patients in and out, collecting payments, and coordinating follow-up appointments
- Assisting patients with general questions regarding services, forms, and office policies
- Gaining proficiency in the EMR system to enhance workflow and patient satisfaction
- Completing prior authorization requests for medications
- Communicating with pharmacies and other medical offices regarding prescriptions and care coordination
- Maintaining accurate patient records in accordance with HIPAA guidelines
- Collaborating closely with providers and administrative staff to ensure smooth daily operations
- Supporting company culture and upholding organizational values
- Assisting with staffing needs at other iTrust Wellness locations as needed
- Performing additional duties as assigned
Clinical Responsibilities (Approximately 30%)
- Collecting vital signs as needed
- Administering clinical testing, including UDS panels and GeneSight swabs
- Preparing and administering injectable medications when required
- Maintaining clinical supplies and medication inventory
- Maintaining active certification
Requirements
- High school diploma or equivalent
- 2+ years of experience in as a Medical Assistant in health care environment.
- Current Certified or Registered Medical Assistant credential (in accordance with state laws), maintained in good standing
- Current CPR/BLS certification
- Strong interpersonal and communication skills
- Ability to multitask, prioritize responsibilities, and work in a fast-paced environment
- Knowledge of HIPAA and patient confidentiality standards
Preferred Qualifications
- Experience or interest in the mental health field
- Familiarity with EMR systems
- Proficiency in Microsoft Office (Word, Excel, Teams)
- Experience in a private practice or outpatient setting
Pay: From $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
License/Certification:
- Certified Medical Assistant (Required)
Location:
- Greenville, SC 29611 (Required)
Ability to Commute:
- Greenville, SC 29611 (Required)
Willingness to travel:
Work Location: In person
