Company Overview
Spectrum is a leading broadband connectivity provider delivering innovative internet, TV, mobile, and voice services to millions of homes and businesses across numerous states. Committed to expanding digital access and enhancing customer experiences, Spectrum offers a dynamic environment for growth and success.
Job Summary
Connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales, as well as additional tactics such as lobby events, and property manager driven referrals for Spectrum’s connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
Acquire new residential customers by conducting door-to-door sales as a core requirement, and supplementing door-to-door efforts with lobby events and property manager driven referrals
Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
Collect and account for funds and provide receipts according to Company policy and guidelines.
Required Skills/Abilities & Knowledge
- Knowledge of cold call sales skills, persuasion, and clear communication skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Valid driver's license with a satisfactory driving record within Company required standards
Required Education
- High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
- Experience in sales or customer service – 0 to 6 months
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities & Knowledge
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience with consumer education of products and services
- Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Preferred Related Work Experience and Number of Years
Sales or relevant work experience – 1+
Job Type: Full-time
Pay: $50,000.00 - $115,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: On the road
