Retail Furniture Team Lead
Reports To: Store Manager Last Modified: 11/21/25
Role Overview:
Help Create Life Change Through Second Chances
At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. As a Retail Furniture Team Lead, you’ll be a part of that mission by treating guests with care and patience as you lead the furniture team, receive donations, and make sure the sales floor is neat and organized.
Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.
Key Areas of Responsibility:
LMA: Provide leadership, management, and accountability for the following direct reports,
Guest Interaction: Treat guests with care and patience.
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Sales and Customer Service for the furniture department
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Load and unload furniture and donations
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Ensure guests are heard and cared for in a professional manner
Furniture Sales: Clean, price and sell donated furniture.
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Research pricing on donated items/products
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Clean and price product for the furniture sales floor
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Make minor repairs to furniture as needed to maximize sales
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Organize and lead the furniture department to maximize sales
Workplace Environment
Physical Conditions
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Work is performed indoors and outdoors in fast paced warehouse and furniture preparation area.
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Exposure to dust, cleaning supplies, changing temperatures, and used goods is common.
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Use of power tools, vacuums, shampooers, cleaners, and various hand tools is required.
Physical Demands
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Frequent standing, walking, bending, reaching, lifting, and repetitive movements
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Ability to lift and move up to 50 pounds regularly and up to 80 pounds occasionally, either alone or with assistance
Work Schedule
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Monday through Friday: 8:00 AM to 4:30 PM
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Expect occasional evening, holiday, and weekend shifts.
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A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.
Desired Skills & Qualifications:
Basic Skills
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Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
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Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
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Speaking- Talking to others to convey information effectively.
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Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
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Coordination- Adjusting actions in relation to others' actions.
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Instructing- Teaching others how to do something.
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Negotiation- Bringing others together and trying to reconcile differences.
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Persuasion- Persuading others to change their minds or behavior.
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Service Orientation- Actively looking for ways to help people.
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Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
Technical Skills
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Equipment Selection- Determining the kind of tools and equipment needed to do a job.
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Operation and Control- Controlling operations of equipment or systems.
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Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Resource Management Skills
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Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
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Time Management- Managing one's own time and the time of others.
Desktop Computer Skills
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Spreadsheets- Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
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Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
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Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
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Word Processing- Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
Leadership Skills
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Lead Tasks- The ability to lead out with projects/tasks and consistently finish what they start.
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Lead People- Taking leadership seriously and leading by example. Effectively able to coordinate people for assignments.
Experience/Training Required:
No previous experience or training required.
Compensation/Benefits:
Full-time
This is a non-exempt full-time position. Overtime pay rate applies for time worked over 40 hours per week.
Paid Medical Leave, MEC, and Life Insurance are included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.
Compensation will be paid twice a month, on the 7th and 21st of each month.
Additional information:
We encourage all staff to participate in community life, and volunteer opportunities may occasionally arise outside the scope of regular job responsibilities. Any participation in these activities is welcomed but considered voluntary and unpaid.
