Part-Time Member Service Representative, Aurora, IL
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Primary Job Responsibilities
Greet and welcome members to the credit union in a courteous, professional and timely manner. Represent the credit union in a professional manner, both in dress and in actions
Provide prompt, accurate and efficient member transactions. Provide quality service to members and potential members
Processes incoming mail or email transactions as needed
Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and other account activities
Maintain an up-to-date and comprehensive knowledge on all credit union products and services
Maintain up-to-date and comprehensive knowledge of policy and procedures in which the credit union follows
Promote all services offered by the credit union as it pertains to member’s needs and benefits of having such products. Recognize member needs and cross-sell products and services
Keep members informed of credit union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services
Understanding and monitoring of fraud prevention and detection procedures
Balance cash drawer, vault and/or ATM balance at designated times to computer totals
Scan daily work and perform such other teller functions that might be needed from time to time
Ensure that teller station is kept clear of clutter and area is kept clean
Opening and maintenance of new Membership Accounts which include, Trusts, FBO, IRA and Certificate of Deposit
Respond to members’ requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance.
Must fully understand credit union products and services and be able to assist members to use these products and services. Has the responsibility to have a cooperative and positive attitude toward members and credit union staff while maintaining a professional appearance and demeanor.
Accurately and efficiently process transactions in accordance with established policies and procedures
Actively participate and complete knowledge courses
Complies with all regulations as required by law, including by not limited to Bank Secrecy Act, OFAC, FACT Act, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to the position
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, and other employees of the credit union. Ability to listen and comprehend instructions being given.
Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax, copier, telephone and 10 Key
Ability to accurately handle cash in a speedy manner when dealing with members and balancing cash before and after use
Familiar with basic products and services offered by competitors and how they differ from those offered by the credit union
Must demonstrate the ability to achieve individual and team goals
Basic computer operating skills with beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Cash handling skills, good math skills, effective communications, positive attitude and willingness to promote the credit union products and services
(Preferred) Able to speak, read and write English and Spanish (bi-lingual)
Job Type: Full Time
Schedule:
- Monday to Friday availability from 7:30am to 6:00pm
- Saturday availability from 8:00am to 1:00pm
Work Location: In person at our Aurora office
Pay: $18.00 to $24.00 per hour, based on education and experience
Prior Experience: minimum of 3-5 years of financial institution front line and customer service experience, or similar qualifications
Education: High school or equivalent (Required), some college learning experience is preferred
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Opportunities for advancement
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Financial Institution: 3 years (Required)
Language:
Work Location: In person
