Overview:
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
Summary:
We are currently seeking a highly skilled Journeyman PC Technician to join our team and provide expert support in maintaining and troubleshooting computer systems for the Department of Defense.
Responsibilities:
Essential Job Functions:
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Possesses and applies expertise on multiple complex work assignments.
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Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
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Operates with appreciable latitude in developing methodology and presenting solutions to problems.
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Contributes to deliverables and performance metrics where applicable.
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Monitors and responds to software problems utilizing software testing, tools and techniques.
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Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
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May provide LAN server support.
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Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software.
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PC Deskside Technicians log, validate and diagnose customer issues, on the full range of applications used on the customer site.
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Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the ticket to the appropriate resolution group.
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Escalation and management of calls to agreed service levels.
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Excellent attendance and punctuality are required.
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Installing and configuring application and operating system software and upgrades.
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Troubleshooting and repairing software and network connectivity issues.
#CJ
Qualifications:
Necessary Skills and Knowledge:
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Proficiency in hardware and software troubleshooting.
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Familiarity with operating systems, including Windows and macOS.
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Strong interpersonal and communication skills.
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Ability to work independently and collaboratively in a team environment.
Minimum Qualifications:
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Bachelor degree in a STEM field or equivalent years of experience
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Minimum 3-5 years of related experience as a PC Technician or similar role.
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TS/SCI required
Preferred Qualifications:
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Technical certification (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) is a plus.
Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
