Job Overview:
We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a winning team, this is a great place to grow your career.
Responsibilities:
- Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
- Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
- Advise the customer on the auto repairs that you recommend and offer a pricing quote
- Communicate with parts sellers and technicians to make sure everything needed is on hand
- Provide updates to customers as their work is completed
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Schedule appointments over the phone
Qualifications:
- Prior experience as a Service Writer/Service Advisor
- Must be available to work some Saturdays
- Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
- Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
- Advanced computer and data-entry skills
- Organizational and record-keeping skills
- Ability to stand, walk, sit and lift up to 25 pounds
- Have a teamwork mindset in the workplace and accept feedback on your work
- Understand the typical format of company schedules in order to manage time efficiently
- Ability to multitask, work in high-stress settings and offer flexible hours on your schedule
Job Type: Full-time
Pay: $60,000.00 - $110,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: In person
