The Vocational Coordinator / Employment Specialist / Clubhouse Work Unit Supervisor supervises daily Clubhouse work units and assists with or leads group activities while providing comprehensive vocational rehabilitation and supported employment services for individuals with disabilities resulting from acquired brain injury.
This position is responsible for employment planning, vocational assessment, job development, placement, job coaching, employer engagement, follow-up services, and ongoing coordination with the Department of Vocational Rehabilitation or other funding agencies. The individual will facilitate meaningful employment opportunities that promote independence, community integration, and quality of life for Clubhouse members.
In addition, this role supports daily Clubhouse operations and provides coverage in the absence of other Clubhouse staff.
Responsibilities:
- Maintains confidentiality of member/client information.
- Adheres to policies and procedures regarding member rights.
- Maintains a clean, safe, and supportive environment; identifies and reports hazards.
- Completes all mandatory education and training requirements.
- Adheres to universal precautions and infection control procedures.
- Complies with organizational policies regarding attendance, conduct, grooming, and dress code.
- Promotes a positive image of the organization to members, families, referral sources, community partners, and the public.
- Participates in quality improvement and performance improvement activities.
- Demonstrates excellent customer service to members, visitors, volunteers, and coworkers.
- Treats all individuals with courtesy, compassion, dignity, and respect.
- Supports and promotes the mission, vision, and values of the organization
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Supervises daily Clubhouse work units and member participation.
- Provides comprehensive vocational rehabilitation and supported employment services, including:
- Vocational assessments
- Career exploration and planning
- Job development and placement
- Job coaching and training
- Follow-up and retention services
- Coordinates services with the Department of Vocational Rehabilitation and other funding sources.
- Maintains communication with Vocational Rehabilitation Counselors, employers, and community partners.
- Generates required reports, documentation, billing records, and audit-related materials.
- Develops and maintains positive employer relationships and facilitates appropriate workplace accommodations as needed.
- Assists members in developing vocational, social, and independent living skills.
- Participates in regular meetings with members and staff.
- Assists with group activities, community outings, and Clubhouse programming.
- Provides supervision and mentorship to volunteers, interns, and students.
- Assists with orientation and training of new staff, volunteers, and members.
- Serves as a resource and support person to staff, peers, students, and community partners.
- Provides operational coverage in the absence of the Clubhouse Manager.
- Assists in the development and implementation of new programs and services.
- Assists with departmental policies, procedures, and operational planning.
- Provides input regarding staffing, equipment, supply, and space needs.
- Maintains required continuing education and professional certifications.
- Performs other duties as assigned.
Customer Focus
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Anticipates and responds to member and customer needs.
- Promotes satisfaction, dignity, and respect in all interactions.
- Supports member-centered services and recovery-oriented care.
Teamwork
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Promotes collaboration and cohesiveness within the team.
- Supports coworkers and contributes positively to team efforts.
- Works constructively to resolve conflicts.
Flexibility and Reliability
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Follows through on responsibilities and assignments.
- Responds positively to change and constructive feedback.
- Demonstrates dependability and adaptability.
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Must be flexible and able to adapt to changing circumstances.
Professionalism
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Maintains professional competence and ethical standards.
- Promotes a positive image of the organization.
- Takes ownership of responsibilities and performance.
Communication Skills
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Demonstrates effective verbal, written, and interpersonal communication.
- Practices active listening and adjusts communication style to individual needs and abilities.
Problem Solving
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Identifies problems and participates in developing effective solutions.
- Participates in program development and performance improvement initiatives.
Teaching and Mentorship
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Provides instruction, mentoring, and support to staff, volunteers, interns, and members.
- Fulfills all supervisory and educational responsibilities appropriately.
Qualifications:
- Bachelor’s or Master’s degree in Rehabilitation Counseling, Psychology, Exceptional Student Education, Human Services, Social Work, or a related vocationally focused field required.
- Minimum of two (2) years of experience working with individuals with disabilities required.
- Experience providing supported employment or vocational rehabilitation services preferred.
- Experience working with individuals with acquired brain injury is strongly preferred.
- Certification as a Certified Rehabilitation Counselor (CRC) and/or Certified Vocational Evaluator (CVE) preferred.
- Willingness to obtain Certified Brain Injury Specialist (CBIS) certification required.
- Demonstrated ability to exercise independent judgment, problem solving, creative thinking, and professional decision-making.
- Valid driver’s license and reliable transportation is required.
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Effective interpersonal and relationship-building skills
- Ability to work collaboratively within a multidisciplinary team
- Knowledge of supported employment principles and vocational rehabilitation practices
- Computer proficiency, including Microsoft Office and electronic documentation systems
- Ability to maintain accurate documentation, reports, and billing records
- Ability to provide person-centered and trauma-informed support services
Hours: Monday - Friday, 8am - 4pm
Location: Brooks Clubhouse, 2700 University Blvd W, Jacksonville, FL 32217
Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
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Competitive Pay
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Comprehensive Benefits package
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Vacation/Paid Time Off
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Retirement Plan
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Employee Discounts
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Clinical Education and Professional Development Programs
